Customer Service Representative

3 hours ago


Vaughan, Ontario, Canada CAD Customer Service Full time
Job Summary

The Customer Care Representative, Bilingual, serves as the primary point of contact for customers, providing exceptional service and support in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring timely order fulfillment.

Key Responsibilities
  • Provide first-class customer service, responding to inquiries and resolving issues in a professional and timely manner.
  • Manage and process customer orders, ensuring accuracy and efficiency.
  • Investigate and resolve problems related to order status, shipment, returns, and credits.
  • Collaborate with internal teams to meet and exceed customer expectations.
  • Participate in process improvement initiatives to enhance customer satisfaction and operational efficiency.
Requirements
  • Post-secondary education degree required, with a minimum of 1 year of experience in a customer-facing or order management role.
  • Excellent communication, interpersonal, and analytical skills.
  • Proficiency in Microsoft Office and SAP (or similar software).
About Terumo Medical Corporation

Terumo Medical Corporation is a leading manufacturer of medical devices, committed to providing world-class products and services to customers worldwide. Our team is dedicated to delivering exceptional customer experiences and driving innovation in the healthcare industry.



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