Technical Support Specialist

3 weeks ago

Brampton, Ontario, Canada DHE BOSS INC. Full time
Technical Support Specialist Job Overview

As a Technical Support Specialist at DHE BOSS INC., you will play a crucial role in ensuring seamless access to our computer networks and systems. Your expertise will help maintain operational efficiency and provide exceptional service to our users.

Qualifications
  • Education: College/CEGEP
  • Experience: 1 to 2 years in a similar role
Work Environment

This position is situated within the private sector, offering a dynamic and fast-paced work atmosphere.

Key Responsibilities
  • Facilitate user access to computer networks
  • Monitor and report on the performance of IT systems
  • Assist users facing technical challenges
  • Refer to user manuals and technical documentation for troubleshooting
  • Provide guidance and training to users
  • Maintain a log of issues and resolutions
  • Prepare equipment for user deployment
  • Deliver high-quality customer service
  • Manage and resolve incidents effectively
Supervisory Responsibilities

Oversee a team of 3-4 individuals.

Essential Skills
  • Proficient in device drivers
  • Knowledgeable in networking software and hardware
  • Understanding of network security protocols
  • Experience with wireless networking
Transportation/Travel Information

Public transportation options are readily available.

Work Conditions
  • Fast-paced and high-pressure environment
  • Repetitive tasks requiring attention to detail
Tools and Equipment

Utilization of cellular phones and other communication devices.

Personal Attributes
  • Strong client focus
  • Excellent interpersonal skills
  • Proactive and organized
  • Team-oriented with multitasking abilities
  • Effective time management skills
Additional Benefits
  • Parking facilities available
Employment Type

This is a permanent position with a standard work schedule of 37.5 hours per week.

Language Requirements

Fluency in English is required.

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