Unit Coordination Assistant

2 days ago

Mississauga, Ontario, Canada Trillium Health Partners Full time

Job Summary:

The Unit Coordination Assistant provides critical support to the Operating Room team, ensuring the smooth operation of patient services and administrative tasks. This role requires excellent communication and organizational skills, with a focus on delivering high-quality patient care.

Key Responsibilities:

  • Reception:
    • Greets patients, visitors, and staff, directing them to the appropriate personnel or destination.
    • Completes patient identification and merges forms to complete health records.
    • Explains hospital policies and procedures to patients, visitors, and staff as necessary.
    • Answers phone calls, sends/receives faxes, and responds to inquiries within scope of authority.
    • Takes, prioritizes, and relays messages for staff and patients.
  • New Referrals Processing and Information Management:
    • Creates and maintains patient charts, ensuring required forms are received and completed correctly.
    • Enters patient information and appointments into required databases and updates with appointment and medical information.
    • Assists new patients completing required questionnaires and responds to questions within scope of authority.
    • Prepares and updates patient charts with lab reports, test results, and other pertinent information.
  • Patient Administrative Services:
    • Books outpatient new and follow-up appointments, triaging referrals as appropriate.
    • Explains test/visit preparations as required within scope of authority.
    • Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments.
    • Books interpreters for patients as needed.
    • Arranges for patient transportation as required.
    • Transcribes and enters physician orders, including medication, lab, and imaging orders.
  • Clerical Administration and Operation:
    • Prepares clinic lists and identifies orders needed as required.
    • Enters and maintains payroll records, including sick and vacation requests.
    • Confirms self-pay patient receipts prior to surgical procedures.
    • Requests/receives reports from external healthcare facilities as directed.

Requirements:

  • Completion of high school or recognized equivalent is required.
  • Completion of a Medical Terminology course is required.

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