Unit Coordination Specialist
3 weeks ago
Job Overview
Position: Unit Coordination Specialist - Intensive Care Unit
Department: Intensive Care Unit
Employment Type: Part-Time Temporary (12 months)
Compensation: $24.17 - $30.18 per hour
Work Schedule: Flexible shifts including Days, Evenings, Nights, and Weekends
Trillium Health Partners (THP) is a prominent community-based acute care provider in Canada, comprising several hospitals and health centers dedicated to serving diverse populations. We are committed to delivering innovative healthcare solutions that enhance community well-being.
Position Summary
The Unit Coordination Specialist (UCS) plays a crucial role in delivering administrative support within the unit, managing patient information, and ensuring efficient operations. This position encompasses a variety of responsibilities that facilitate optimal patient care and unit functionality.
Key Responsibilities
Patient Administrative Services
- Manage and coordinate patient information, ensuring effective communication for seamless patient care;
- Update and maintain patient demographic records;
- Address patient and family inquiries, escalating issues as necessary;
- Collaborate with internal departments and external healthcare partners to coordinate appointments and transfers;
- Enter and track data related to patient appointments and transfers;
- Notify relevant personnel regarding patient movements and test results;
- Respond to patient inquiries and assist with their needs;
- Prepare documentation for patient discharge and transfers.
Information Management
- Ensure accurate patient charts are maintained and sent to Health Records;
- Update information sheets and binders as required;
- Conduct audits of patient information as necessary;
- Input data into the Critical Care Information System (CCIS).
Reception and Engagement
- Welcome visitors and patients, directing them appropriately;
- Assist with patient admissions and registrations, confirming necessary information;
- Provide explanations of hospital policies and procedures;
- Manage incoming calls and inquiries, directing them as needed.
Administrative Operations
- Maintain departmental communication lists and order supplies;
- Ensure operational readiness of equipment and facilities;
- Process financial transactions related to unit supplies;
- Collaborate with clinical leaders on patient flow and staffing needs;
- Participate in unit meetings and contribute to operational discussions;
- Manage incoming correspondence and messages for unit staff.
Scheduling and Timekeeping Support
- Assist staff with scheduling inquiries and timekeeping systems;
- Coordinate with scheduling clerks to align staffing needs.
Qualifications
- High school diploma or equivalent; additional education in healthcare administration is preferred;
- Experience in an administrative role, preferably in a healthcare setting;
- Familiarity with patient interactions and interdisciplinary teams is advantageous;
- Strong computer skills and experience with healthcare information systems.
Skills and Competencies
- Excellent communication and customer service skills;
- Strong organizational and time management abilities;
- Detail-oriented with a focus on accuracy;
- Ability to adapt to changing priorities in a fast-paced environment.
Commitment to Excellence
The Unit Coordination Specialist is expected to uphold the values of Trillium Health Partners, contributing to a culture of compassion, excellence, and innovation in healthcare delivery.
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