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Unit Coordination Specialist

2 months ago

Mississauga, Ontario, Canada Trillium Health Partners Full time

Job Description

Position: Unit Coordination Assistant

Job ID#:
Status: Permanent Part Time (1)

Role Level: Admin Clerical - AC03 ($30.18/hour)
Dept/HealthSystem: 3West THP-UHN RCC

Shift: 8 and 12 hour shifts - Days (Monday to Sunday including statutory holidays)

Site: THP UHN- RCC

Trillium Health Partners (THP) is a prominent community-based acute care facility in Canada, dedicated to serving diverse populations and providing high-quality healthcare services.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

About our Unit:

3West is a specialized unit focusing on rehabilitation, comprising a skilled team of healthcare professionals committed to delivering patient-centered care. Our approach emphasizes goal-oriented therapy, guiding patients towards independence and reintegration into their communities.

KEY RESPONSIBILITIES:

Patient Administrative Services

  • Manage and coordinate patient information, ensuring effective communication for optimal patient care.
  • Update patient demographics and maintain accurate records.
  • Address patient and family inquiries, escalating concerns as necessary.
  • Collaborate with internal departments and external partners to manage appointments and patient transfers.
  • Notify relevant personnel regarding patient movements and test results.
  • Respond to patient inquiries and assist with their needs.
  • Prepare documentation for patient discharge.

Information Management

  • Ensure accurate patient charts are maintained and sent to Health Records.
  • Update necessary information sheets and binders.
  • Conduct audits as required.

Reception and Patient Engagement

  • Welcome visitors and patients, directing them appropriately.
  • Confirm patient information during admission processes.
  • Explain hospital policies and procedures to stakeholders.
  • Handle telephone inquiries and direct calls as needed.

Clerical Administration

  • Maintain office supplies and inventory.
  • Process financial transactions related to unit operations.
  • Participate in unit meetings and contribute to operational efficiency.
  • Manage incoming correspondence and messages.

Scheduling and Payroll Support

  • Assist in scheduling and timekeeping processes.
  • Liaise with scheduling clerks to ensure staffing alignment.

Epic-Specific Responsibilities

  • Update patient information in the Epic system.
  • Coordinate follow-up care appointments.
  • Support staff in utilizing Epic functionalities.

QUALIFICATIONS

Educational Qualifications

  • High school diploma or equivalent; additional education in healthcare administration is advantageous.
  • Familiarity with medical terminology is preferred.

Professional Experience

  • 1-2 years of experience in an administrative role, preferably in a healthcare setting.
  • Customer service experience is desirable.

Skills and Competencies

  • Proficient in computer applications and familiar with Epic.
  • Strong organizational and communication skills.
  • Detail-oriented with accuracy in data management.
  • Ability to adapt to changing priorities in a dynamic environment.

Internal candidates who meet the qualifications are encouraged to consider this opportunity.