Strategic Customer Success Manager

1 week ago

Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time
Job Description

Job Title: Strategic Customer Success Manager

Company: Lone Wolf Real Estate Technologies Inc

Job Summary:

We are seeking a highly motivated and experienced Strategic Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving growth and adoption of our solutions for strategic accounts within assigned territories.

Key Responsibilities:

  • Develop and execute individualized account engagement plans to drive growth and adoption of our solutions for strategic accounts within assigned territories.
  • Build and maintain strong business relationships with key stakeholders to identify and address business needs and challenges.
  • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
  • Manage renewal activities for contracted customers to ensure continued growth and adoption of our solutions.
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded.
  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
  • Successfully master departmental KPIs to drive business growth and adoption.

Requirements:

  • 5+ years of experience working within a customer-facing account management, customer success or sales role.
  • Experience with Salesforce is an asset.
  • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
  • Proven success in a competitive or goal-oriented work environment.
  • Strong focus on customer satisfaction and ability to adapt quickly as priorities shift.
  • Efficient problem-solving abilities and strong time management and organizational skills.
  • Ability to successfully manage/execute multiple projects simultaneously and tackle issues with a sense of urgency while maintaining professionalism and accuracy.

Preferred Qualifications:

  • Bachelor's Degree in a related field.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Language: English (en-US)

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