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Customer Success Strategist

3 months ago

Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time

Position Overview: As a pivotal member of our team, you will actively engage in initiatives aimed at enhancing customer satisfaction and loyalty.

Key Responsibilities:

  • Implement tailored account engagement strategies to foster growth and utilization of Lone Wolf solutions for key accounts within designated regions.
  • Exhibit comprehensive knowledge of our core products to facilitate customer adoption and usage.
  • Collaborate with essential stakeholders to cultivate robust business relationships.
  • Maintain consistent communication to identify and address client needs, manage requests, and recognize opportunities for cross-selling and upselling.
  • Coordinate the involvement of internal personnel to achieve account goals, addressing issues as they arise.
  • Oversee renewal processes for contracted clients.
  • Organize and prioritize tasks to ensure targets are met or surpassed.
  • Utilize product and industry expertise to bridge customer knowledge gaps, guide them to available resources, and minimize support dependency.
  • Achieve departmental KPIs effectively.

Qualifications:

Education: A Bachelor's Degree is preferred.

Experience:

  • Minimum of 5 years in a customer-facing account management, customer success, or sales capacity.
  • Familiarity with Salesforce is advantageous.
  • Experience in a fast-paced, entrepreneurial, and diverse environment.
  • Demonstrated success in a competitive or target-driven setting.
  • Commitment to advocating for the customer.

Skills and Abilities:

  • Strong emphasis on customer satisfaction.
  • Excellent listening and communication skills.
  • Ability to adapt swiftly to changing priorities.
  • Effective problem-solving capabilities.
  • Strong organizational and time management skills.
  • Capability to manage multiple projects concurrently.
  • Ability to address issues promptly while maintaining professionalism and accuracy.