Customer Success Manager

2 weeks ago

Cambridge, Ontario, Canada AGDATA, LP Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at AGDATA, LP. As a key member of our organization, you will be responsible for establishing and cultivating executive relationships, managing multiple strategically important initiatives, and maximizing the overall scope, impact, and effectiveness of our delivery for our Strategic & Emerging customer accounts.

Key Responsibilities
  • Customer Relationship Management: Act as a primary point of contact for customer issues, questions, concerns, and escalations.
  • Project Management: Manage multiple cross-functional tasks and be accountable for executing services on time and with quality.
  • Business Development: Establish strong customer relationships, understand the customer's business, and the challenges affecting their business.
  • Service Knowledge: Build solid knowledge of the AGDATA services the customer uses in their daily operations and how the services support the customer's business objectives.
  • Communication: Create and manage the calendar for regular meeting preparation, meetings, and executive updates.
  • Support and Management: Support and manage the pre-work timeline for customer presentations (e.g. quarterly business reviews, retrospectives).
  • Call Organization: Organize call agendas which includes follow up with functional leads to ensure call preparedness, harvesting agenda items for customer calls and facilitating customer calls.
  • Customer Experience: Deliver an extraordinary customer experience.
Requirements
  • Relationship Building: Establish and maintain contact with top decision makers at key clients.
  • Expectation Management: Ability to set and manage customer expectations, holding both internal and external constituencies accountable for delivering desired outcomes.
  • Project Management Skills: Strong project management, analytical, and problem-solving skills, and experience applying these skills to resolve customer business issues.
  • Communication Skills: Exceptional written and verbal communication skills and the ability to work well with internal functions and varying levels of customer-side management.
  • Stakeholder Management: Ability to develop internal and external stakeholder networks and build relationships necessary to deliver against plans and projects.
  • Client Management: Manage multiple clients at once.
  • Platform Training: Comfortable with learning and ultimately training clients on different platforms AGDATA uses.
  • Feedback and Improvement: Ability to receive and implement feedback.
  • Public Speaking: Experience and comfortable with public speaking.
Preferred Qualifications
  • Jira Navigation: Knowledge of Jira navigation.
  • CRM Experience: CRM experience.
  • Agricultural Industry Experience: Agricultural industry experience.
About AGDATA, LP

AGDATA, LP is a leading provider of data collection and management, marketing program management, and analytical solutions for the Crop and Animal Health industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

We offer a comprehensive benefits package, including paid time off, competitive holiday options, flexible work arrangements, and access to a range of employee assistance programs. Our team is passionate about innovation, collaboration, and continuous learning, and we are committed to creating a positive and inclusive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

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