Guest Services Supervisor

4 weeks ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
Position Overview

As a Guest Services Supervisor, you will play a crucial role in ensuring the smooth operation of our front desk at BC LTD DBA Holiday Inn Express & Suites. Your leadership will help maintain high standards of service and guest satisfaction.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 1 to 2 years of relevant experience in a supervisory role is preferred.
Work Environment

This position is set within a dynamic hospitality environment, including hotels, motels, and resorts.

Key Responsibilities
  • Develop and implement work schedules and operational procedures.
  • Perform the same tasks as the team members you supervise.
  • Compile and present reports on operational performance.
  • Address and resolve workplace challenges, offering technical guidance and suggesting improvements to enhance productivity and service quality.
  • Assist guests with specific needs to ensure a comfortable stay.
  • Coordinate, delegate, and evaluate the work of team members.
  • Order necessary materials and supplies to maintain operations.
Work Conditions
  • Fast-paced work environment.
  • Ability to meet tight deadlines.
Personal Attributes
  • Strong client focus and dedication to guest satisfaction.
  • Ability to work effectively as part of a team.
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week


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