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Guest Services Associate

3 months ago

Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
Position Overview

As a Guest Services Associate, you will play a vital role in ensuring a pleasant experience for our guests at BC LTD DBA Holiday Inn Express & Suites. Your responsibilities will encompass a variety of tasks aimed at providing exceptional service and support.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: Previous experience in a similar role is considered an asset.
Work Environment

This position is situated within a hospitality establishment, including hotels, motels, and resorts.

Key Responsibilities
  • Welcome guests upon arrival and allocate accommodations.
  • Address and resolve any guest complaints or issues.
  • Manage group check-ins and check-outs efficiently.
  • Handle room reservations, including modifications and cancellations.
  • Provide detailed information regarding hotel amenities and services.
  • Keep track of room availability, reservations, and assignments.
  • Answer phone calls and relay messages as necessary.
  • Assist guests with special requirements or needs.
  • Deliver outstanding customer service consistently.
Personal Attributes
  • Strong client focus and dedication to guest satisfaction.
  • Ability to work collaboratively as part of a team.
Employment Details
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 35 hours per week.