Guest Services Representative

3 weeks ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

BC LTD DBA Holiday Inn Express & Suites is seeking a dedicated and customer-focused Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring their experience is positive and memorable.

As a Guest Services Representative, your responsibilities will include:

  • Warmly welcoming guests upon arrival and efficiently processing check-in procedures.
  • Providing clear and concise information about hotel amenities, services, and local attractions.
  • Handling guest requests and inquiries with professionalism and a commitment to satisfaction.
  • Managing room reservations, cancellations, and changes accurately and efficiently.
  • Resolving guest complaints and concerns promptly and effectively.
  • Maintaining accurate records of guest information and transactions.

The ideal candidate possesses excellent communication skills, a friendly demeanor, and a passion for delivering exceptional customer service. Prior experience in the hospitality industry is an asset but not required. We offer a competitive compensation package and a supportive work environment.



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