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Front Desk Supervisor

2 months ago

Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

BC LTD DBA Holiday Inn Express & Suites is seeking a dedicated and experienced Front Desk Supervisor to join our team.

As a Front Desk Supervisor, you will play a vital role in ensuring the smooth operation of our front desk area. You will be responsible for leading and motivating a team of front desk agents, providing exceptional customer service, and maintaining a positive and welcoming environment for our guests.

Responsibilities
  • Develop and implement work schedules and procedures to optimize efficiency and productivity within the front desk department.
  • Provide direct supervision and guidance to front desk agents, ensuring they adhere to established standards and protocols.
  • Resolve guest inquiries and concerns promptly and effectively, demonstrating a commitment to customer satisfaction.
  • Prepare and submit reports on key performance indicators, such as guest satisfaction ratings and operational efficiency.
  • Collaborate with other departments to ensure seamless service delivery and a positive guest experience.
  • Maintain accurate records of guest information and transactions, adhering to established security protocols.
Qualifications

The ideal candidate will possess:

  • A high school diploma or equivalent.
  • Previous experience in a supervisory role within the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and time management abilities.
  • Proficiency in using hotel reservation systems and other relevant software.