Technical Support Specialist
3 weeks ago
As a vital member of DHE BOSS INC., the Technical Support Specialist will play a crucial role in ensuring the seamless operation of our computer systems and networks. This position is ideal for individuals with a strong background in IT support and a passion for helping others.
Educational BackgroundApplicants should possess a College or CEGEP diploma.
Experience RequirementsA minimum of 1 to 2 years of relevant experience is required.
Work EnvironmentThis role is situated within the private sector, offering a dynamic and fast-paced atmosphere.
Key Responsibilities- Facilitate access to computer networks for users.
- Monitor and report on the performance of computer systems and networks.
- Assist users facing challenges with their computer systems.
- Refer to user manuals and technical documentation for troubleshooting.
- Provide guidance and training to users to enhance their technical skills.
- Maintain a comprehensive log of issues and resolutions.
- Prepare equipment for employee utilization.
- Deliver exceptional customer service.
- Manage and resolve incidents effectively.
This position involves overseeing a team of 3-4 individuals.
Essential Skills- Proficiency in device drivers.
- Knowledge of networking software and hardware.
- Understanding of networking security protocols.
- Experience with wireless network configurations.
Public transportation options are readily available.
Work Conditions- Fast-paced work environment.
- Ability to work under pressure.
- Repetitive tasks may be involved.
- Strong attention to detail is essential.
Use of cellular phones is required for communication.
Personal Attributes- Client-focused approach.
- Strong interpersonal skills.
- Proactive and self-motivated.
- Highly organized.
- Team-oriented mindset.
- Ability to manage multiple tasks simultaneously.
- Effective time management skills.
- Parking facilities are available for employees.
This is a permanent position.
Language of WorkThe primary language of communication is English.
Work HoursThe role requires a commitment of 37.5 hours per week.
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