Client Relations Specialist

4 weeks ago

Calgary, Alberta, Canada McInnis & Holloway Funeral Homes Full time

McInnis & Holloway Funeral Homes, a family-owned establishment that has served the Calgary community for over 120 years and is a leader in the funeral services sector, is looking for a dedicated and skilled individual to join our dynamic and expanding team as a Client Relations Specialist. With multiple locations in the Calgary area and a team of over 130 exceptional professionals, this position offers a variety of daily tasks, a positive workplace culture, and a supportive team environment.

This position is based in our office.

Work schedule: Monday to Friday, 8:30 AM to 4:30 PM.

About the Position

The Client Relations Specialist plays a crucial and distinctive role at McInnis & Holloway Funeral Homes. This position collaborates closely with Funeral Directors and Administrators to facilitate smooth communication and support for families. The role encompasses various administrative responsibilities to assist the funeral home's operations, acting as a liaison between families and our professional staff to ensure a compassionate and efficient service.

This position is ideal for an experienced licensed funeral director seeking a more stable role or a newly licensed director eager to learn and develop within a nurturing team. The role offers set hours in an office environment while still allowing for involvement in the industry. It is perfect for someone who is empathetic, detail-oriented, and aims to make a significant impact by supporting families during challenging times.

Key Responsibilities:

  • Provide follow-up information and assistance to families after initial arrangements have been made, ensuring all questions and concerns are addressed promptly and sensitively.
  • Coordinate with the Public Trustee office to arrange services, ensuring all legal and administrative requirements are fulfilled.
  • Respond to general inquiries regarding our services, providing accurate and helpful information to callers.
  • Monitor communication platforms for incoming messages, redirecting them to the appropriate staff members and following up to ensure they are acknowledged and addressed.
  • Handle emails, calls, and messages related to pricing inquiries, ensuring families receive timely and accurate information.
  • Assist with incoming calls when central reception staff are occupied, ensuring no call goes unanswered.
  • Support the completion of necessary medical and vital statistics documentation, ensuring accuracy.
  • Assist in managing pre-need files, answering questions related to pre-need arrangements and ensuring all information is current and accurate.

Qualifications:

  • Previous experience as a Funeral Director or in Administration is preferred.
  • Possession of a Funeral Director license or actively working towards one.
  • Completion of the Funeral Director diploma or enrollment in the program is considered an asset.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to handle sensitive information with compassion and discretion.
  • Proficiency in TEAMS and other Microsoft Office tools.
  • Ability to multitask and manage time effectively.
  • Comfortable using Google Docs.
  • Professional appearance and willingness to wear a company uniform.

What We Offer:

  • Starting wage of $25 per hour.
  • Full-time schedule, Monday to Friday 8:30 AM to 4:30 PM.
  • Participation in the company quarterly bonus plan – approximately 10% of base earnings after 6 months.
  • Comprehensive health and dental benefits package.
  • KUDOS recognition and reward program.
  • Accrual of paid vacation days from the first day of employment.
  • RRSP program.
  • Matching savings plan.
  • Company-provided uniforms, including dry cleaning.
  • Company events.
  • Employee referral bonus program.

We warmly invite and encourage applications from dedicated professionals committed to excellence. Join our team and make a meaningful impact on our organization, employees, and the families we serve. We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law. While we appreciate all applications, only those who closely match the position requirements will be contacted for an interview. This competition will remain open until suitable candidates are found.

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