Technical Support Specialist

3 weeks ago

Brampton, Ontario, Canada DHE BOSS INC. Full time
Technical Support Specialist Job Overview

As a key member of our team at DHE BOSS INC., the Technical Support Specialist will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional support to our users.

Educational Background

Candidates should possess a diploma from a College or CEGEP.

Experience Requirements

A minimum of 1 to 2 years of relevant experience is required.

Work Environment

This position is situated within the private sector, offering a dynamic and engaging work atmosphere.

Core Responsibilities
  • Facilitate access to computer networks for users.
  • Monitor and report on the performance metrics of computer systems and networks.
  • Assist users encountering challenges with their computer systems.
  • Refer to user manuals and technical documentation to resolve issues.
  • Provide guidance and training to users to enhance their technical skills.
  • Maintain a comprehensive log of problems and solutions.
  • Prepare equipment for employee utilization.
  • Deliver outstanding customer service.
  • Oversee incident management processes.
Supervisory Responsibilities

The role includes supervising a team of 3-4 individuals.

Essential Skills
  • Proficiency in device drivers.
  • Knowledge of networking software.
  • Familiarity with networking hardware.
  • Understanding of networking security protocols.
  • Experience with wireless networking technologies.
Transportation and Travel

Public transportation options are readily available.

Work Conditions
  • Fast-paced work environment.
  • Ability to work effectively under pressure.
  • Repetitive tasks may be required.
  • Strong attention to detail is essential.
Tools and Equipment

Use of a cellular phone is necessary for this role.

Personal Attributes
  • Client-focused approach.
  • Strong interpersonal skills.
  • Self-motivated and proactive.
  • Highly organized.
  • Team-oriented mindset.
  • Ability to manage multiple tasks simultaneously.
  • Effective time management skills.
Additional Benefits
  • Parking facilities are available.
Employment Type

This is a permanent position.

Language of Work

The primary language of communication is English.

Work Hours

The role requires a commitment of 37.5 hours per week.

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