Customer Service/inside Sales Representative

7 months ago


Burlington, Canada Coesia Full time

**About the Company**
FlexLink, located in Burlington Canada, is a global leader in the design and manufacturing of automated production and material flow solutions for the food & beverage, pharmaceutical, personal care, automotive, and electronic industries. Currently, there are over 1,000 employees across 26 operating units globally.

FlexLink is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.

**About the Role**
This position provides customer service support to all aspects of the FlexLink business including external customers, FlexLink Sales and engineering. This support will be related to component sales for: quotes, orders, shipping documentation, database maintenance and communications with external customers and internal staff.

In This Role You are Responsible for:
**Customer support**:

- On-Line store or SAP preparation and follow up of customer component price quotes
- Enter customer sales orders into SAP system/OLS and communicate sales order confirmation to customer
- Track customer sales orders to coordinate timely shipping to customer, including interfacing with purchasing and warehouse staff
- Communicates critical activities including expedited orders and delays, related to order status to customers and sales
- Provides necessary follow-up and correspondence for customer concerns
- Reconcile financial customer account discrepancies with Accounting Dept
- Coordinate with purchasing dept on non-FlexLink related spare parts sales and quotes
- Maintain and update order tracking (CRM etc) system as needed on component quotes
- Organizes, maintains and manages customer communication files
- Process Return goods and credits for component sales
- Set up of new customers and delivery addresses in SAP

**Proactive** sales**
- Contact customers, post-projects for spare parts component quotes and sales
- Final follow-up and determination on show sales leads in CRM

**Technical support**
- Research and respond to technical questions on FlexLink components for customers, sales and engineering
- Coordination of custom component assemblies with engineering center
- Drawing of custom bend templates in AutoCAD

**What You Need to Be Successful**
- Strong communication skills with internal and external customers
- Ability to trouble shoot situations to produce a win-win result for customer and FlexLink
- Strong MS Word, PowerPoint and Excel experience (Basic formulas, data validation, macros, etc.)
- Experience with Customer Relationship Management (MSD/CRM) system a plus
- Experience with SAP system a plus
- Experience with international shipping a plus
- Strong math skills
- Understanding of foreign currency conversions
- Previous experience with a machine company and/or technical competence desired
- Engineering/mechanical/AutoCAD experience a plus
- Strong organizational and planning skills
- Strong oral and written communication skills
- Ability to work in a team environment is essential

**Our Offer**
Coesia North America offers a competitive benefit package which includes, among other things:

- Multiple health insurance plan options.
- Company paid life insurance.
- 401k with up to 6% company match.
- Paid parental leave.

Job Reference: CGS11345



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