Inside Sales/customer Service Representative

6 months ago


Burlington, Canada EarthFresh Full time

**OBJECTIVE**

Reporting to the Inside Sales Manager, the Inside Sales Representative will support the sales team by preparing and entering sales and purchase orders, monitoring product inventory levels while working closely with the Logistics, Production and Shipping/Receiving Departments.
- Please note this is a hybrid position - 3 days minimum in office._

**QUALIFICATIONS**
- High School Diploma
- Post-secondary education in a related field of study is preferred
- Minimum 1-3 years of Inside Sales / Customer Service experience (experience within the produce industry is an asset)
- Excellent organizational and problem solving skills with ability to prioritize
- Ability to multi-task and work within a fast-paced environment
- Strong level of attention to detail and accuracy
- Strong communication skills (verbal and written)
- Ability to work independently and with initiative
- Proficient in Word, Excel, Outlook; working knowledge of Famous and EDI would be considered an asset

**PRINCIPAL RESPONSIBILITIES**
- Prepare and enter sales orders and purchase orders.
- Track inventory to ensure that adequate levels of product exist at all times.
- Work closely with sales team and /or logistics to ensure that adequate product is delivered on-time.
- Work closely with the Shipping/Receiving department to ensure that product is received and dispatched properly.
- Communicate with customer on order status/changes/discrepancies.
- Respond to and troubleshoot last-minute changes and communicate to Production Department for scheduling purposes.
- Participate in weekend rotation coverage (only as required).
- Other duties as required by the Inside Sales Manager.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON L7L 0A1: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (required)

**Experience**:

- inside sales: 1 year (required)
- customer service: 1 year (required)

Work Location: Hybrid remote in Burlington, ON L7L 0A1



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