IT Support Analyst

2 weeks ago

Victoria, Canada Ammolite Technology Full time

**IT SUPPORT ANALYST (FIELD)**

Location: Victoria, BC (Hybrid & Client Onsite)

Ammolite Technology Ltd, an emerging leader in full-service systems management, IT infrastructure design, and procurement continues to grow and is looking to add to our technical team. We are looking for a field support IT technician to join our team to support our clients across Western Canada, in addition to providing onsite support when needed to our Vancouver Island clients. This is an excellent opportunity to develop your IT knowledge in a highly successful organization. If you have excellent customer service skills and love troubleshooting real time problems, we look forward to hearing from you.

**Company Profile**:
Ammolite partners with organizations to maximize their investments in technology. Providing exceptional customer service, Ammolite Technology empowers users through consultations, tools, and training. With decades of combined experience, Ammolite's experts offer customized IT support, turn-key technology management, and procurement solutions. Vendor partners include Microsoft, VMware, Dell, Inuvika, Lenovo, Google Cloud, iXsystems and Veeam. With locations in Calgary, Victoria and Houston, TX, Ammolite provides strategic IT solutions to businesses across Western Canada and in the United States.

**The Role**:
**Responsibilities**:

- Embrace your role as a company ambassador and deliver amazing customer experiences through listening to customer inquires and finding the appropriate solution(s).
- When required, work with clients at their locations troubleshooting hardware and software issues, providing technical guidance/training and assisting with equipment setup/moves.
- Identify and escalate situations to senior IT staff where appropriate.
- Diagnose and resolve technical hardware and software issues.

**Job Requirements**:

- Outstanding customer service and communication skills.
- 1+ years of experience in Technical Support role.
- Training/education in a technology related program.
- Strong knowledge of various Windows operating systems, devices, and Microsoft Office.
- Highly developed problem-solving skills.
- Able to lift/move technology equipment such as computers, monitors etc.

**Technologies Supported**:

- Microsoft Office 365, Microsoft 365 & Azure
- Google Workspace
- FortiNet, Cisco and other networking solutions
- Veeam, VMWare and other virtualization and management platforms.
- Various industry leading cybersecurity platforms and solutions.

**Why Join Us?**
- Training and Development opportunities
- Skilled technical team that can provide mentorship
- Opportunities for advancement
- Employee Health Benefit Plan
- Active participant in a high-growth organization
- Friendly contests and incentives based on positive client feedback

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