Technical Support Analyst

1 month ago

Victoria, Canada Blackman Support Services Ltd. Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:

- Expérience:
**Education**:

- No degree, certificate or diploma
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Security software
- Database software
- MS Office
- SQL
- SharePoint
- MS Exchange
- Server Hardware
- Enterprise resource planning (ERP) software
- Material requirements planning (MRP) system
- Cloud
- Virtualization
**Equipment, eystems and controls experience**:

- Security system
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Willing to travel
**Work conditions and physical capabilities**:

- Work under pressure
- Sitting
**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
- Analytical
- Efficiency
**Experience**:

- 5 years or more
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Bonus
**Other benefits**:

- Other benefits

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