technical support analyst

7 months ago


Victoria, Canada Blackman Support Services Ltd. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience: Education
  • No degree, certificate or diplomaTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operationsComputer and technology knowledge
  • Networking software
  • Networking hardware
  • Security software
  • Database software
  • MS Office
  • SQL
  • SharePoint
  • MS Exchange
  • Server Hardware
  • Enterprise resource planning (ERP) software
  • Material requirements planning (MRP) system
  • Cloud
  • VirtualizationEquipment, eystems and controls experience
  • Security systemSecurity and safety
  • Criminal record checkTransportation/travel information
  • Willing to travelWork conditions and physical capabilities
  • Work under pressure
  • SittingPersonal suitability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Ability to multitask
  • Analytical
  • EfficiencyExperience
  • 5 years or moreHealth benefits
  • Dental plan
  • Health care planFinancial benefits
  • BonusOther benefits
  • Other benefits


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