Support Analyst

6 days ago

Victoria, Canada Synq Access + Security Technology Full time

**The Job**:
As a Support Analyst, you will serve as the primary point of contact for customer inquiries, providing exceptional end-to-end support while ensuring a seamless customer experience. You will work closely with various teams to escalate and resolve tickets promptly and effectively. This role demands proactive problem-solving, excellent communication, and a customer-centric approach.

**Responsibilities**:

- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Document and track customer interactions and issue resolutions using ticketing software and CRM platform (e.g., Freshdesk, HubSpot).
- Assist with user account management, password resets, and access permissions.
- Provide training and guidance to users on basic IT procedures and best practices.
- Offer remote support to on-site installation technicians with software configuration, troubleshooting, and other tasks as needed.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Collaborate with internal teams to identify recurring technical issues and suggest improvements to products or services.
- Act as a liaison between customers and internal stakeholders to relay feedback, suggestions, and feature requests.
- Maintain confidentiality and security of sensitive customer information and adhere to Company data protection and security policies.

**Skills**:

- Initiative: Proactively address customer needs and technical issues.
- Autonomy: Work effectively in a self-directed manner, taking ownership of tasks and responsibilities.
- Time Management: Prioritize tasks efficiently to meet deadlines and maintain customer satisfaction.
- Communication and Empathy: Possess excellent verbal and written communication skills, with a strong ability to empathize with customers' concerns.
- Adaptability: Demonstrate a scrappy attitude and willingness to adapt to evolving situations.
- Problem-solving: Strong analytical skills and the ability to troubleshoot technical issues effectively.

**Qualifications**:

- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.
- Previous experience in a customer service or technical support role preferred.
- Strong problem-solving skills and ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.

This role offers an exciting opportunity to be the voice of the customer and contribute to delivering outstanding support services in a dynamic and collaborative environment.

At SYNQ, we maintain a fast-paced, start-up environment that necessitates adaptability. We are a team-driven, committed group of individuals with a bold vision for the company. We offer an office with free parking, coffee, pop, and popcorn are supplied for staff. We are looking for individuals who aren't afraid to roll up their sleeves, are willing to learn, and can contribute to moving the business forward.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Stock options
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Ability to Commute:

- Victoria, BC V8T 5C8 (required)

Work Location: In person

  • Technical Support Analyst

    5 days ago

    Victoria, Canada Blackman Support Services Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: 5 years or more **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...

  • Technical Support Analyst

    5 days ago

    Victoria, Canada Blackman Support Services Ltd. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - No degree, certificate or diploma - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions -...

  • Informatics Support Analyst, Pharmacy

    4 weeks ago

    Victoria, British Columbia, Canada Vancouver Island Health Authority Full time

    Informatics Support Analyst, PharmacyThe role of the Informatics Support Analyst, Pharmacy is to maintain and support pharmacy electronic systems and databases in accordance with established protocols and procedures.

  • Support Analyst

    4 days ago

    Victoria, Canada Victoria Police Department Full time

    **Victoria Police Department**: **Support Analyst**: **Information Technology Solutions - Victoria, British Columbia** **POSITION**: Support Analyst **DEPARTMENT / DIVISION / SECTION**: Police / Information Risk Management / Information Technology **Competition Number**: P12-24 **Date of Issue**: September 6/2024 **Closing Date**: October 1/2024 **Pay...

  • Senior IT Analyst

    4 days ago

    Victoria, British Columbia, Canada University of Victoria Full time

    About this OpportunityThe University of Victoria is one of Canada's best diversity employers and a major employer in Victoria. This position offers an exciting opportunity to join our team of dedicated faculty, librarians, and staff who are committed to delivering academic excellence, world-class research, and civic engagement.We are seeking a highly skilled...

  • Desktop Support Analyst

    4 days ago

    Victoria, Canada University of Victoria Full time

    Organizational Unit - University of Victoria -> VP Finance and Operations -> University Systems - Location - University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date - 2 February 2025 - Please note that positions will close at 4 p.m. on the closing date. - FTE - 1.0 - Salary Grade - $62,989.00 - $81,896.00 - Additional Posting...

  • Desktop Support Analyst

    2 weeks ago

    Victoria, Canada University of Victoria Full time

    Organizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Posting Close Date- Ongoing until filled- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $57,286.00 - $74,482.00- Additional Posting Information- N/A- Salary posted will be pro-rated based on FTE- Classification- SG7-...

  • Desktop Support Analyst

    7 days ago

    Victoria, Canada University of Victoria Full time

    Organizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date- 15 October 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $62,989.00 - $81,896.00- Additional Posting Information- N/A-...

  • Business Operations Support Analyst

    1 week ago

    Victoria, Canada Maximus Full time

    Company Profile: Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more...

  • Informatics Support Analyst, Pharmacy

    4 weeks ago

    Victoria, British Columbia, Canada Vancouver Island Health Authority Full time

    Informatics Support Analyst, Pharmacy - (209387)Royal Jubilee Hospital - Victoria, BC V8R 1J8 CA (Primary)Work Area (FBA Only): Multi-SiteTravel Requirement: NoShift Start Time/End Time: 0800 to 1600Days Off: N/AVacancy Type: CasualSalary Range (Hourly Rate): $41.14 - $41.14Paid FTE: N/AWorked BI-WEEKLY HOURS: N/APlanned Start Date: Mar. 3 2025Approximate...

  • Informatics Support Analyst, Pharmacy

    4 weeks ago

    Victoria, British Columbia, Canada Island Health Full time

    Informatics Support Analyst, Pharmacy Role at Island HealthJob OverviewWe are seeking a highly skilled Informatics Support Analyst to join our Pharmacy team at Island Health.Job DescriptionIn accordance with Island Health's Vision, Purpose, and Values, and strategic direction, patient and staff safety is a top priority. The successful candidate will maintain...

  • Senior Desktop Support Analyst

    3 weeks ago

    Victoria, British Columbia, Canada University of Victoria Full time

    Senior Desktop Support Analyst - (998998.4)Organizational UnitUniversity of Victoria -> VP Finance and Operations -> University SystemsLocationUniversity of Victoria - Victoria, BC V8W 2Y2 CA (Primary)Posting Close DatePlease note that positions will close at 4 p.m. on the closing date.FTE1.0Salary Grade$72,242.00 - $93,951.00ClassificationSG10Start...

  • Desktop Support Analyst

    4 weeks ago

    Victoria, Canada University of Victoria Full time

    Organizational Unit - University of Victoria -> VP Finance and Operations -> University Systems - Location - University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date - 4 March 2025 - Please note that positions will close at 4 p.m. on the closing date. - FTE - 1.0 - Salary Grade - $62,989.00 - $81,896.00 - Additional Posting...

  • Desktop Support Analyst

    3 weeks ago

    Victoria, British Columbia, Canada University of Victoria Full time

    Share this job as a link in your status update to LinkedIn.Organizational Unit:University of Victoria -> VP Finance and Operations -> University SystemsLocation:University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)Posting Close Date:4 March 2025Please note that positions will close at 4 p.m. on the closing date.FTE:1.0Salary Grade:$62,989.00 -...

  • Deskside Support Analyst

    7 days ago

    Victoria, Canada Compugen Inc Full time

    **Job Title** Deskside Support Analyst (Onsite) **Vacancy No** VN7703 **Company Name** Compugen Inc **Work Location** Victoria, BC **Base Pay Range** $55000-$60000 Annually *range is not inclusive of variable compensation (if applicable). **Job Details** **About Compugen** Compugen is Canada's largest privately-owned Technology Ally. To innovate...

  • Technical Support and Device Management Analyst

    1 week ago

    Victoria, Canada Maximus Full time

    Company Profile: Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more...

  • Technical Support Analyst

    3 weeks ago

    Victoria, Canada BC Assessment Full time

    BC Assessment is currently looking for two temporary Technical Support Analysts to join our Services Operations team at our Victoria office until March 2026. - We acknowledge that BC Assessment’s Victoria office is located on the traditional territories of the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples. We are honoured to be able to live, work and...

  • Budget Analyst

    6 days ago

    Victoria, Canada Royal Roads University Full time

    Under the general direction of the Manager, Financial Planning, the Budget Analyst is responsible for the delivery and management of budget information for assigned budget areas and supporting the overall financial planning and budgeting process. The Budget Analyst works with assigned clients to prepare regular forecasts, analyzes financial data for...

  • IT Security Analyst

    2 days ago

    Victoria, Canada School District #62 (Sooke) Full time

    Job Description - IT Security Analyst Working Title: Department: Manager/Supervisor: IT Security Analyst Information Technology Executive Director, Information Technology Position Summary Sooke School District is the fastest growing School District in British Columbia. Reporting to the Executive Director IT, the role of IT Security Analyst is...

  • Financial Analyst

    1 week ago

    Victoria, Canada BC Assessment Full time

    BC Assessment is currently looking for a Financial Analyst to join our Accounting and Reporting team! This permanent opportunity is based out of our Uptown Victoria, BC office location. Organization Overview BC Assessment is a Provincial Crown Corporation that develops and maintains real property assessments throughout British Columbia in addition to...