Product Support Analyst

3 weeks ago

Victoria, Canada BC Assessment Full time

BC Assessment is currently looking for two permanent Product Support Analysts to join our Data Operations team at the Uptown office in Victoria

Organization Overview

BC Assessment is a Provincial Crown Corporation that develops and maintains real property assessments throughout British Columbia in addition to providing real property information. BC Assessment serves the citizens of British Columbia and has 13 offices throughout the province.

At BC Assessment, our people and culture are important to us. We work together to create a culture that appreciates differences in all forms. We trust and respect each other, and are invited to bring our whole selves to work. We are committed to making BC Assessment the best possible place to work, and through our efforts ultimately contribute to a better British Columbia. Our digitally agile, service-centric employees are productive, engaged, and work collaboratively in a modern flexible workplace. Our employees are at the heart of our organization and we are proud to be recognized as one of

BC’s Top Employers

for the ninth year

At BC Assessment, we offer competitive

benefits

for our employees:
- Work-life balance - 35-hour work weeks, hybrid work options and flexible work schedules.- Public Service Pension Plan - one of the best in Canada, allowing you to plan for your future.- Health and Wellness - generous extended health and dental benefits through Pacific Blue Cross and an Employee Assistance Program to help support our employees overall well-being.- We offer a reduced-cost bus pass through the BC Transit ProPASS program and our Uptown office has a secure bike storage and secure change rooms with lockers.- Career development - we want you to grow and learn with us We provide ongoing learning, leadership development and career development scholarship program.- Our office is located in Saanich, BC at Uptown which overlooks several shops and coffee shops and is walking distance to the Galloping Goose trail network.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or an accommodation due to a disability, please

contact us.

Job Overview

The Data Operations team is responsible for supporting both internal and external customer groups with BC Assessment products and services. We develop, promote and deliver valuable property assessment information solutions that achieve BCA relevance and revenue targets including customer awareness, customer engagement and customer satisfaction.

Reporting to the Senior Customer Relationship Analyst, the Product Support Analyst role primarily assists customers by delivering services, understanding and responding to user requirements, and recommending changes to processes and systems in response to customer needs.

We are looking for someone who is a strong communicator and has exceptional customer service skills. You must have the ability to respond well to tight timelines and multiple requests at the same time. You need to have excellent attention to detail, strong grammar and vocabulary as well as an ability to anticipate customer and organizational needs to adapt to changing requirements. Most importantly, you are a team player with a great personality, who sees the strength in working together as one cohesive unit to deliver results.

Key Accountabilities-
- Develop new reports for customers, analyzing business needs and data availability; ensuring compliance to contractual, FOI and legislative requirements.- Participate in initiatives to develop new or amended property information products or services including analyzing the potential impact, evaluating options and presenting recommendations to ensure compatibility with organization goals and objectives.- Analyzes impact of enhancements or developments of products/services on the organization; and submits for review to more senior Product Analyst.- Researches, reviews, and analyzes the effectiveness and efficiency of existing report procedures and systems and recommends improvements to these processes and systems.- Work directly with decision makers and end users to understand, define, and document current and possible future reporting goals, needs, and requirements.- Conduct testing and verification of assessment notices, assessment rolls and other core products and services.

This position is included in the bargaining unit. BC Assessment may establish an eligibility list for this competition.- Location: Victoria, BC - Uptown- Compensation: $59,231.16 - $69,593.72**Qualifications**:
Education- Undergraduate degree in information management, commerce, business administration, public administration or equivalent.- Courses or training in business analysis.- Courses or training in customer relationship management an asset.

Experience

1 year recent, related work experie

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