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Administrative Assistant/customer Service

3 months ago

SaintLaurent, Canada Aliments AMGA Full time

J**ob description**

**About us**

AMGA is a full-service wholesaler and distributor specializing in poultry, meat, and seafood.

**Responsibilities**:

- Answer the phones in a timely manner.
- Filing and data entry.
- Cover for coworkers when needed.
- Provide administrative support to others in the company.
- Manage multiple tasks working around other employees' schedules.
- Be a team player.
- Know how to use various computer software programs.

**Job Types**: Full-time, Fixed term contract

Contract length: 18 months

**Salary**: $19.00-$20.00 per hour

Expected hours: 30 - 37 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site gym
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Administrative experience: 2 years (required)
- Customer service: 3 years (required)

**Language**:

- English and French (required)
- French (required)

Work Location: In person

Duties:'''
- Handle incoming customer inquiries and provide exceptional customer service
- Assist customers with product information, order status, and issue resolution
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain customer accounts and update customer information in the database
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Follow company policies and procedures to ensure consistent service delivery

'''Qualifications:'''
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Familiarity with phone systems and customer service best practices
- Knowledge of dental receptionist or front desk duties is a plus
- Typing speed and accuracy for data entry tasks
- Attention to detail for proofreading documents

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

**Job Type**: Fixed term contract
Contract length: 18 months

Pay: $19.00-$20.00 per hour

Expected hours: 35.50 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- French (required)

Work Location: In person

Application deadline: 2024-05-28
Expected start date: 2024-06-03