Customer Service Coordinator

6 months ago


SaintLaurent, Canada Groupe Parima Full time

**Customer Service Coordinator**
- **The Customer Service Coordinator**_ is responsible for planning, directing and organizing customer service activities for commercial products.

**Responsibilities**:

- Respond to customer request for commercial products
- Maintain respectful business relationships with customers by responding to questions and concerns in an efficient and professional manner
- Establish organizational policies and procedures relating to customer service
- Work with the business development and marketing department, as appropriate, to understand and communicate conscient messages to clients
- First contact with the customer for:

- New purchase orders
- Date tracking for production
- Date tracking for releases of finished products
- Follow-up and management/organization of shipments
- Manage projects for commercial products (change at artwork, packaging items, raw materials)
- Ensure the transfer of products from the Product Development Department (PDS) to the commercial; take over from the Project Manager (PDS) with the customer when the project in delivered
- Follow up with different internal groups to get answers for customers
- Provide information on accounts receivable and work closely with internal departments

**Skills and experience required**:

- Hold a college diploma in business administration or a related field, sales or customer service
- Minimum of 3 years of proven experience in customer support or experience as a customer agent
- Relevant experience in project management
- Perfectly bilingual (spoken and written)
- Have excellent communication skills (both with colleagues and clients)
- Customer focus and flexibility to respond to different types of characters

**What we offer**:

- Flexible work schedule and telework
- Medical - dental & travel benefits
- Group retirement plan
- Recognition program & social activities
- Personal days
- Employee assistance program & online medical service
- Hot Beverages (Hot chocolate, Coffee, Mokaccino)
- Accessible by public transit or free parking
- Referral program

GP1

Type d'emploi : Temps plein, Permanent

Salaire : 50 000,00$ à 60 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Congés payés
- Programme d'Aide aux Employés
- REER Collectif
- Stationnement sur place

Horaires de travail:

- Du Lundi au Vendredi

Formation:

- DEC (Souhaité)

Expérience:

- Gestion du personnel: 1 an (Souhaité)
- Service à la clientèle: 1 an (Souhaité)

Langue:

- Français (Souhaité)

Lieu du poste : En présentiel



  • Saint-Laurent, Canada MJS AmeriTrans Logistics, Inc. Full time

    **1. Transportation Coordination**: - Facilitate the movement of goods by coordinating with carriers, drivers, and other logistics partners. - Negotiate and secure transportation services, ensuring cost-effectiveness and timely deliveries. - Monitor and track shipments to provide real-time updates to customers. 2. **Customer Service**: - Act as the...


  • Saint-Laurent, Canada Nature's Touch Frozen Foods Full time

    **Who are we?** Nature's Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We offer a full range of products and support multiple private-label programs in addition to our own brands. We are one of the largest fruit buyers globally each year and continue to enjoy strong growth in this emerging...


  • Saint-Laurent, Canada Nature's Touch Frozen Foods Full time

    **Who are we?** Nature's Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We offer a full range of products and support multiple private-label programs in addition to our own brands. We are one of the largest fruit buyers globally each year and continue to enjoy strong growth in this emerging...


  • Saint-Laurent, Canada Conglom Full time

    **What we offer you** Competitive Salary commensurate with experience. Comprehensive individual and family benefits coverage (extended health care, dental and vision care, long-term disability benefits, travel, and life insurance). Voluntary retirement savings plan with employer contribution. Paid personal/sick days. Fully equipped fitness...


  • Saint-Laurent, Canada Nature's Touch Frozen Foods Full time

    **Logistics and Customer Service Coordinator** **Who we are** Nature’s Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan and Japan. We provide a full range of products and support multiple private-label programs in addition to our own brands. We are also one of the largest buyers of fruit globally each...


  • Saint-Laurent, Canada Thread Collective Inc Full time

    Nous sommes actuellement à la recherche d’un (e) representant (e) service à la clientèle dans notre équipe créative. Vous allez utiliser votre talent et votre expérience dans l’industrie de la mode afin d’aider à croitre notre compagnie tout en offrant un service impeccable. La position est située à Ville Saint Laurent. Ceci s’agit d’un...


  • Saint-Laurent, Canada Thread Collective Inc Full time

    Nous sommes actuellement à la recherche d’un (e) representant (e) service à la clientèle dans notre équipe créative. Vous allez utiliser votre talent et votre expérience dans l’industrie de la mode afin d’aider à croitre notre compagnie tout en offrant un service impeccable. La position est située à Ville Saint Laurent. Ceci s’agit d’un...

  • Customer Support Agent

    4 months ago


    Saint-Laurent, Canada Service Instukem Ltee Full time

    **Receptionist** **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** **Main tasks**: Ø Welcome visitors who come to the office; Ø Follow-up of open sales orders and...

  • Customer Support Agent

    6 months ago


    Saint-Laurent, Canada Service Instukem Ltee Full time

    **Receptionist** **Instukem is a company with phenomenal growth. We are an essential partner for our customers. We meet their cleaning and disinfection needs with a full range of customized, innovative, and environmentally responsible products and services.** **Main tasks**: Ø Welcome visitors who come to the office; Ø Follow-up of open sales orders and...


  • Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time

    **Position Summary**: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing. **We Offer You**: Penske values the well-being of our employees and their...


  • Saint-Laurent, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Service Coordinator

    7 months ago


    Saint-Laurent, Canada Enersys Full time

    Learn More About Our Company **Job Purpose**: Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction **Essential Duties...


  • Saint-Laurent, Canada Fersten Worldwide Full time

    Responsible for processing sales orders, validating pricing and stock availability, tracking orders Follow up and respond to customer inquiries about delivery dates, order changes Motivated to learn about products, processes and procedures Preparing returns and issuing credit notes Build and nurture strong relationships with customers Strong...


  • Saint-Laurent, Canada 9124-8161 Quebec Inc. ( Operating under the name Groupe Altech) Full time

    Maintains and improves quality results by following standards; recommending improved policies and procedures. - Receiving clients’ instructions to render our services; - Providing specialist quoting services to customers; - Communicate with all departments involved in completing quotations; - Coordinate with purchasing the entering of project related...


  • Saint-Laurent, Canada MPI MATCO Full time

    **Bilingual Customer Service Coordinator + Inside Sales Representative Industrial Adhesives & Manufacturing, Ville Saint Laurent Head office** Do you have prior success in **after sales support and in inside sales**? You are **perfectly bilingual?** Are you **obsessed with providing exceptional service **and being that extremely reliable resource that will...


  • Saint-Laurent, Canada Mohawk Industries Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...


  • Saint-Laurent, Canada Brewers Supply Group Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...


  • Saint-Laurent, Canada PACCAR Full time

    **Title: Customer service supervisor (Service)**: **Workplace: Kenworth Montreal (7500 Transcanadienne, Saint-Laurent, Québec, H4T 1A5**)**: **Work schedule: Monday to Friday, daytime schedule**: **Salary: Starting at $90,000/year**: **Benefits**: - Permanent, full-time position (40 hours/week); - Monday to Friday daytime schedule (8 hours/day); - Starting...


  • Saint-Laurent, Canada TOTAL Transportation Solutions Inc. Full time

    (English Below) **Description de poste** TOTAL Transportation Solutions Inc. offre un service de transport spécialisé à des clients corporatifs très prestigieux dans les secteurs des produits de grande valeur et des beaux-arts. Avec le lancement d'une nouvelle opération à Montréal, nous recherchons une personne pour soutenir nos besoins immédiats...

  • Customer Service

    7 months ago


    Saint-Laurent, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...