Payment Operations Coordinator
2 weeks ago
-Clio
is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice
Summary:
Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. We are continuing to grow at an increasingly fast pace both domestically and internationally.
What your team does:
The Payment Operations team, led by the Director of Payment Operations, is one of Clio’s fastest growing departments, responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader international footprint The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.
Payment Operations is a critical function sitting within the broader COO organization at Clio, which is focused on driving results for the company through strategic, operational, and data-driven improvements.
What you’ll work on:
- Support Clio customers who have questions or escalations concerning payments, this will include:
- Topics related to making and accepting payments.-
- Topics related to payments safety and security.-
- Topics related to onboarding to clio payments.-
- Interpreting and communicating the status of payment events in a customer’s account.- Other payments operations projects which may be required.- Engage with customers with a client-centered approach- Collaborate with relevant internal and external partners to help achieve Clio Payments objectives- Partner with Director of Payment Operations to identify and resolve customer pain points- Support underwriting, fraud and financial functions in the payments operations team as needed- Other duties as required.
What you may have- At least 1 years previous customer success / support experience, preferably in a card payments environment.- Comfortable working in a technical operations environment.- A passion for customer service and the ability to sometimes manage difficult conversations.- Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment.- Demonstrated strong interpersonal and communication skills, both written and oral.- Strong computer skills.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to
- diversity, equity and inclusion
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at
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