Operations Manager

2 months ago


Remote, Canada eBay Inc. Full time

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world.

**About the team**:
We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s business in the Canada Market.

**Responsibilities**:

- Day to day exceptions management for current category Sneakers - including but not limited to SNADs, PSNADs, Fakes, Need a Label, Need Determination Guidance
- Day to day warehouse management include but not limited to Receiving, Shipping and State of Warehouse
- Oversees the Exceptions and Warehouse Teams
- Capacity planning across warehouse & exceptions teams
- Responsible to arrange temp workers after Operations Manager has approved request
- Responsible to ensure temp workers are properly instructed and efficient throughout the day
- Responsible for creating a good working relationship with GCX to ensure exceptions are resolved quickly and efficiently
- Works closely with Authentication Managers from each category as well as Operations Manager in order to run a streamlined process with focus on quality
- Owns the productivity measures/KPIs for the respective functions - warehouse & exceptions
- Partner with HR and recruiting team to maintain given staffing levels by actively participating in sourcing, interviewing and onboarding applicants
- Analyze department’s productivity and workflow to improve overall efficiency

***Qualifications**:

- 3-4 years experience with Warehouse management experience
- Experience resolving multifaceted customer queries
- Agility, comfort with changing/ evolving direction
- Strong communication cross functionally is essential
- Ability to work independently to achieve goals on time
- Time management/ sense of urgency
- Extremely detail oriented and coordinated
- Highly motivated, dependable and proactive
- Able to lead by example
- Great time management skills and ability to prioritize daily tasks
- Able to work independently but has the ability to manage a large group in a team environment

Jobs posted with location as "Remote - United States (Excludes CO, HI, NM, NYC)" excludes residents of Colorado, Hawaii, New Mexico and New York City.

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