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Training and Documentation Specialist
4 months ago
Home Hardware has an exciting opportunity available for a
**Training and Documentation Specialist - Bilingual **to join our team. Reporting to the ISS Training and Documentation Supervisor, you will be responsible for the analysis, design, development, implementation, and evaluation of education and training that supports Home Hardware’s in-store retail system.
If you are a strong communicator in English and French, who is highly organized and skilled in developing training resources and instructional guides, we’d love to hear from you
- **Please submit a resume in both English and French.**
**What you’ll do**:
- Development and delivery of training and resources.
- Assess training needs and recommend solutions.
- Participate in developing various training components, ensuring quality training is delivered and deadlines are met.
- Participate in training for internal and external support teams.
- Update and maintain existing training material with the goal of improving the Dealer-Owner experience.
- Create communications to promote Retail System training products, programs and services offered.
**What we’re looking for**:
- Two to three years of experience with instructional design process and adult learning principles.
- Advanced experience developing training resources using a Learning Management System and eLearning software.
- Excellent organizational, research, writing, editing and instructional design skills.
- Fluency is both English and French is essential.
- Excellent written and verbal skills, with presentation and training experience.
- Proven project management skills, with the ability to work under strict time and production deadlines while producing quality deliverables.
- Expertise in store level standard retail operating procedure and in-store systems.
- Knowledge of Home Hardware’s Systems and Services is an asset.
**What Home offers**:
- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.
- ___________________________________________
Home Hardware propose un poste enthousiasmant de
**Spécialiste de la formation et de la documentation - bilingue **pour se joindre à notre équipe. Vous relèverez du superviseur de la formation et de la documentation des solutions de systèmes en magasin et vous serez responsable de l’analyse, de la conception, du développement, de la mise en œuvre et de l’évaluation de l’enseignement et de la formation qui soutiennent le système de vente au détail en magasin de Home Hardware.
Si vous êtes un excellent communicateur en anglais et en français, qui possède un grand sens de l’organisation ainsi que les compétences nécessaires pour développer des ressources de formation et des guides pédagogiques, nous aimerions vous rencontrer
- **Veuillez soumettre un CV en anglais et en français.**
**Ce que vous ferez**:
- Développer et remettre de la formation et des ressources.
- Évaluer les besoins en formation et recommander des solutions.
- Participer à l’élaboration de divers éléments de formation, en s’assurant qu’une formation de qualité est donnée et que les échéances sont respectées.
- Travailler avec les membres de l’équipe des systèmes de vente au détail et d’autres experts en la matière pour acquérir une solide compréhension de l’exploitation des magasins et des processus et fonctionnalités du système en magasin.
- Participer à la formation des équipes de soutien internes et externes.
- Mettre et tenir à jour le matériel de formation existant dans le but d’améliorer l’expérience des marchands-propriétaires.
- Créer des communications pour promouvoir les produits, les programmes et les services de formation du système de vente au détail offerts.
**Ce que nous recherchons**:
- Deux à trois ans d’expérience en conception pédagogique et en principes d’apprentissage pour adultes.
- Expérience avancée en développement de ressources de formation à l’aide d’un système de gestion de la formation et d’un logiciel d’apprentissage en ligne.
- Excellentes compétences en organisation, en recherche, en rédaction, en édition et en conception pédagogique.
- Maîtrise obligatoire de l’anglais et du français.
- Excellentes compétences écrites et verbales, avec une expérience en présentation et en formation.
- Compétences éprouvées en gestion de projet, pouvant travailler avec des délais serrés et respecter des échéances de production tout en produisant des livrables de qualité.
- Collaboratif
