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Document Support Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada Cooke Inc. Full time

Cooke Inc. is a leading global seafood company with a strong presence in North America, Europe, South America, and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who contribute to the local economy and sense of community.

The Role

We are seeking a highly organized and detail-oriented Document Support Specialist to join our team of professionals in our Saint John, NB office. As a key member of our logistics team, you will be responsible for ensuring the smooth operation of our documentation processes.

Key Responsibilities

  • Liaise with logistics teams to ensure daily administrative and documentation requirements are met
  • Maintain storage of documents (physical and electronic) and update our Transportation Management System (TMS)
  • Provide operational and TMS system support to logistics teams
  • Process manual and electronic vendor invoices approvals
  • Conduct freight claim investigations
  • Perform other duties as assigned

Requirements

  • College diploma or an equivalent combination of education, certification, and related experience
  • Experience in 3rd party logistics or traffic department for large shippers considered an asset
  • Ability to participate in on-call after-hours rotation
  • Entrepreneurial spirit with a can-do attitude
  • Strong analytical and problem-solving skills
  • Ability to plan, organize, prioritize, and manage multiple tasks
  • Ability to read, prepare, and understand product shipment information from various order, shipping, and customs documents
  • Ability to work independently, in teams, and with team members across multiple locations
  • Must be detail-oriented with effective time management, project management, and organizational skills
  • Effective verbal, written, and interpersonal skills that lead to productive working relationships with coworkers, clients, and other business colleagues
  • Experience with ERP and/or other Transportation Management Systems (TMS)
  • Proficient in Windows, Excel, Word, and TMS-related software

Benefits Package

  • Health Benefits: Includes coverage for dental, vision, and extended medical care
  • Insurance: Life and disability insurance provided for financial security
  • Support Services: Access to an Employee Assistance Program (EAP)
  • Financial Planning: Opportunity for RRSP matching to support your retirement savings
  • Time Off: Paid vacation, holidays, and sick leave for work-life balance
  • Wellness: Wellness programs and access to on-site gym facilities (available in some locations)
  • Career Development: Professional growth opportunities and avenues for advancement
  • Perks: Employee discounts on company products or services
  • Convenience: On-site parking or parking allowance