Training and Documentation Specialist

4 months ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for a **Training and Documentation Specialist** to join our Retail Education and Training team. Reporting to our Retail Education and Training Manager, you will be responsible for developing professional training documentation and promotional materials to support our Dealer-Owner training initiatives.

We are looking for an individual that will become an expert in our processes, with the ability to assimilate complex processes and information, and present them in a clear and concise way. If you are a strong communicator with keen attention to detail, we’d love to hear from you

**What you’ll do**:

- Collaborate with internal teams to understand documentation requirements including product, technical, and standard operating procedures to ensure training objectives are met.
- Plan, design and develop professional training manuals and reference materials using specialized software; this includes manuals, job aids, FAQs, webinar content and design.
- Develop video scripts to support the development of online training videos.
- Provide quality control of all written material produced by the department for grammar, clarity, and audience.
- Create marketing materials to promote training resources offered through the department, including articles for standard communications such as Home Headlines, News Flashes and Connect banner ads.
- Create, maintain, update and upload training materials and related content to the Dealer intranet site.

**What we’re looking for**:

- Bachelor’s degree or diploma in Adult Education, Instructional Design, or Communication.
- Three to five years’ experience in a technical writing focused role, with the ability to produce process documentation in an end-user friendly format.
- Ability to analyze complex processes and information to identify gaps and test theories.
- Strong writing, proofreading, and editing skills, with the ability to write clear and concise training materials with a high level of attention to detail.
- Retail and graphic design experience is an asset.
- Strong communication and interpersonal skills, with the ability and confidence to respectfully challenge viewpoints when warranted.
- Strong computer skills in Word, Excel, PowerPoint, Adobe InDesign, Screen Capture Software, and Captivate, with the ability to adapt and embrace new software and programs.
- A self-starter, with proven ability to initiate and prioritize projects and react to changing situations.
- Ability to organize and work under strict time and production deadlines while producing quality deliverables.
- Bilingual in both English and French is an asset.
- Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

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