Disability Management Specialist

6 months ago

St Jacobs, Canada Home Hardware Stores Limited Full time

We are looking for an experienced and knowledgeable **Disability Management Specialist** to join our Human Resources Team. Reporting to the Manager, Group Benefits & Medical Leaves, you will be responsible for the case management of occupational and non-occupational medical claims across Canada. The Specialist is the main point of contact and will manage the process from initiation through closure, including communication with Team Members, Managers, Insurers (including but not limited to WSIB, WCB and CNESST), and other internal Stakeholders (Health & Safety, Payroll, Human Resources).

If you’re a critical thinker with strong interpersonal skills and are looking to make an impact with your work, then this is the role for you.

**What You’ll Do**:

- Administer and coordinate disability claims (occupational and non-occupational).
- Maintain effective communications with all stakeholders, as required, to manage disability related leaves and facilitate timely, successful return to work and stay at work programs.
- Review job demands and identify suitable work while adhering to the essential duties as they are key elements to ensuring successful return to work solutions that are cost efficient and effective.
- Proactively manage claims and continually seek opportunities to improve processes. Monitor length of sick leave entitlements, gap periods, and eligibility dates.
- Provide accurate and timely information regarding claims to Team Members, Managers, Insurers, and other internal Stakeholders.
- Collaborate with Team Members, Managers, Insurers, and internal Stakeholders to coordinate return to work provisions including modified work schedules, workplace accommodation, and transitional work opportunities.
- Resolve barriers to successful and sustainable accommodation and return to work plans.
- Maintain confidentiality, accuracy and integrity in the collection, processing, and maintenance of claims information in accordance with company policies.
- Liaise with benefit providers in the effective provisioning of services; discuss claims and/or accommodation issues and opportunities.
- Participate in the development of communication materials and related program initiatives to educate Team Members.
- Advise Team Members, Managers, and Human Resources on leave of absence policies, guidelines and legislation including impact to company benefits.
- Collaborate on the development and facilitation of processes that ensure compliance with legislation and policies.
- Provide guidance and training to supervisory Team Members regarding their role in facilitating effective claims management.

**What we’re looking for**:

- College or University degree in a health - related field e.g., Disability Management Specialist (CDMP), Certified Return to Work Coordinator (CRTWC), would be considered an asset. Minimum three years of Disability Claims experience.
- Knowledge and understanding of the Ontario Human Rights Code, its practices, and procedures (including the duty to accommodate), Occupational Health and Safety Act (OHSA), Workplace Safety and Insurance Act (WSIA) and Employment Standards Act (ESA).
- Excellent interpersonal, organizational, problem solving, critical thinking and decision-making skills.
- Proven ability to exercise judgement, tact, and discretion in preparing, disclosing, and handling information of a confidential and/or sensitive nature. High attention to detail and excellent analytical skills to solution targeted, proactive plans.
- Strong written and verbal communication skills demonstrating the highest of professional standards.
- Strong relationship building skills to partner effectively with all stakeholders.
- Proven time management skills to prioritize and complete assignments within demanding work schedules; able to work additional hours as required.
- Knowledge of MS Office with intermediate knowledge of Excel.
- Bilingual in English and French would be considered an asset (but not a requirement) for reading and interpreting documents.
- Ability to work as both a team player and independently, with mínimal supervision.

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

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