IT Desktop Support, Technician

4 months ago

Toronto, Canada Circle K Full time

Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Our mission is simple: to make our customers' lives a little easier every day. We’ve grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million customers each day. In all, we have more than 120,000 people working at our stores and support offices.

**IT Desktop Support, Technician (Level 1)**:
**______________________**:
**Department**: IT

**Location**: 305 Milner Avenue, Suite 400 Toronto, Ontario M1B 3V4

**Type**: Permanent, Full time - 40 hours per week

**______________________**:
**PROFILE**:
You are the primary point for of contact for all incoming above store employee calls. You will work with our end users and the Tier 2 Technicians to ensure that all reported issues are resolved in a timely manner.
- Team player
- Exceptional verbal and written communication skills
- Excellent customer service skills
- Ability to build and maintain lasting relationships with team and clients
- Good organizational skills and thoroughness in the execution of tasks
- Strong analytical and problem-solving skills
- Able to work under pressure and switch tasks seamlessly.

**WHAT YOU’LL DO**:

- Respond in accordance with SLA guidelines to request and incident tickets, ensuring a quick and positive experience for our clients with First Call Resolution
- Provide onsite and remote support to end users.
- Answer incoming calls when assigned to the phone switch.
- Build, configure, and deploy laptops and peripherals ensuring all hardware is accounted for in accordance with documented policies and procedures.
- Create, track and document incident and request tickets with diagnostic details including actions taken from initial diagnosis through the final resolution
- Ensure a ticket is created for every customer interaction.
- Assist with technology in conference rooms as needed for meetings.
- Provide support for Mac and other BYOD (iOS/Android) devices.
- Perform other duties as assigned.

**WHAT YOU’LL NEED**:

- Call center experience: minimum 2 year.
- Technical diploma or equivalent with or technical certifications (AEC, Microsoft, ITIL Certifications) with a minimum of 2 year of related work experience.
- Strong analytical and troubleshooting skills.
- Proficient in Windows and Active Directory environments.
- Extensive knowledge in configuring, installing and deployment of hardware.
- Functional knowledge of Office 365, VPN, MFA, and Citrix environments.
- Ability to adapt and prioritize assigned tasks.
- Experience using IT ticket tracking systems.
- Ability to function effectively in a dynamic, fast paced, high call volume environment.
- Must be able to work independently, as well as within a team.
- Ownership and resolution of assigned tickets.
- Must be fluent in English and French language.

**WHY WORK WITH US**:
Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:

- A full range of benefits (medical, dental, etc.);
- Possibility to join a pension plan with employer contributions or a share purchase plan;
- Discounts for employees in stores and at many of our partners;
- Paid leave including vacation, sick and personal leave;
- Scholarship program available to the employee and the employee's children;
- Learning opportunities to develop new skills and grow professionally in a growing company;
- Work in hybrid mode.

LI-GO1 #LI-Hybrid

  • Freelance Desktop Support

    4 months ago

    Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Desktop Support Technician

    4 months ago

    Toronto, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technician **Job Description**: Executive Summary: The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of...

  • Desktop Technician

    5 months ago

    Toronto, Canada CB Canada Full time

    Desktop Technician On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technician. Desktop Technician – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point of contact for all technology related issues...

  • Desktop Support Technician

    5 months ago

    Toronto, Canada TEK Group Full time

    **Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...

  • Desktop Support Technician

    2 months ago

    Toronto, Canada Perativ Full time

    Since 2005, Access Cash, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. The organization provides service to customers across Canada, operating ATMs for banks (such as...

  • Desktop Support Technician

    2 weeks ago

    Toronto, Canada Payments Canada Full time

    Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work. |Get to Know Us We are a unique organization situated at the centre of Canada’s payments...

  • Desktop Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Leon's Furniture Full time

    Job Title: Desktop Support TechnicianJob Summary:Leon's Furniture is seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees and customers. You will troubleshoot and resolve technical issues related to desktop hardware and...

  • Desktop Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Leon's Furniture Full time

    Job Title: Desktop Support TechnicianJob Summary:Leon's Furniture is seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees and customers. You will troubleshoot and resolve technical issues related to desktop hardware and...

  • Desktop Support Technician

    5 months ago

    Toronto, Canada Leon's Full time

    Overview: **LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)** **Preferred Experience** - Excellent oral and written communications - Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching. - Technical proficiency with all major end-user...

  • Desktop Support

    5 months ago

    Toronto, Canada CopieurTech Inc Full time

    **Desktop Support Technician** CopieurTech Inc is a Dorval, QC based company that provides IT support and IT support and support to government and commercial clients. We are currently looking for a Desktop Support Technician to join our team in Dorval, QC. **Responsibilities**: - Provide 24 7 desktop support to clients with the ability to resolve issues...

  • Desktop Support Specialist

    1 month ago

    Toronto, Ontario, Canada Leon's Furniture Full time

    Job Title: Desktop Support TechnicianJob Summary:We are seeking a skilled Desktop Support Technician to join our IT team at Leon's Furniture. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and...

  • Desktop Support Specialist

    1 month ago

    Toronto, Ontario, Canada Leon's Furniture Full time

    Job Title: Desktop Support TechnicianJob Summary:We are seeking a skilled Desktop Support Technician to join our IT team at Leon's Furniture. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and...

  • Desktop Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Leon's Furniture Full time

    Job Title: Desktop Support TechnicianJob Summary:We are seeking a highly skilled Desktop Support Technician to join our team at Leon's Furniture. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and...

  • Desktop Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Leon's Furniture Full time

    Job Title: Desktop Support TechnicianJob Summary:We are seeking a highly skilled Desktop Support Technician to join our team at Leon's Furniture. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and...

  • Desktop Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Desktop Technician Job DescriptionCB Canada is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide end-user support for desktop systems, including troubleshooting and resolving technical issues.Work closely with...

  • Desktop Support Specialist

    1 month ago

    Toronto, Ontario, Canada CB Canada Full time

    Desktop Technician Job DescriptionCB Canada is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide end-user support for desktop systems, including troubleshooting and resolving technical issues.Work closely with...

  • Desktop Support Specialist

    1 month ago

    Toronto, Ontario, Canada CB Canada Full time

    Desktop Technician Job DescriptionCB Canada is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide end-user support for desktop systems, including troubleshooting and resolving technical issues.Work closely with...

  • Desktop Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Desktop Technician Job DescriptionCB Canada is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide end-user support for desktop systems, including troubleshooting and resolving technical issues.Work closely with...

  • Desktop Support Specialist

    1 week ago

    Toronto, Ontario, Canada CB Canada Full time

    Desktop Technician RoleCB Canada is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and in-person.Install, configure, and troubleshoot desktop...

  • Desktop Support Specialist

    2 months ago

    Toronto, Ontario, Canada CB Canada Full time

    Job Description**Desktop Technician Role at CB Canada**We are seeking a highly skilled Desktop Technician to join our team at CB Canada. As a Desktop Technician, you will be responsible for providing technical support and maintenance for our desktop computers and related equipment.Key ResponsibilitiesProvide technical assistance to users, resolve and prevent...