Desktop Technical Support Analyst

3 weeks ago


Toronto, Canada CB Canada Full time

Desktop Technical Support Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst.

Desktop Technical Support Analyst – Job Description

  • When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there

  • You act as the single point of contact for all technology related issues

  • Provide supervised systems level support for production endpoint systems, as well as development systems

  • This support comprises of technical assistance to users, resolution and prevention of problems in a 9 to 5 production environment and systems level software installation and updates

  • You will also act as a technical liaison with other departments for assistance with implementing new projects.

  • Managing customer issues, resolving them directly or engaging internal resources to do so

  • Ability to be hands-on during mid to complex project deployments into production

  • This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.

  • You have a passion to ensure that all tasks are completed within a timely manner and all tasks are logged through our Service Now ticketing system.

  • Empathetic and can portray an accurate sense of urgency and professionalism when interacting with customers.

  • Sharing information and collaborating with members of the team to find innovative solutions

Desktop Technical Support Analyst – Mandatory Skills

  • 3 to 5 years of experience in a desktop technician role or similar position in a large corporate environment

  • 3+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service in a fast paced, high demand office environment

  • 3+ years of hands-on technical working experience in resolving technical issues related to Windows 7/8/10 Operating Systems for PCs & Macintosh iOS/macOS

  • You can demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PCs, Laptops, Tablets, Networking & Printers

  • You can demonstrate a good understanding of how to troubleshoot application issues

  • You also have working knowledge in the use and support of Office 365 (i.e., Microsoft Word/Outlook/Excel)

  • Possess excellent organizational skills to manage multiple complex initiatives

  • Excellent verbal and written communication skills

  • Solid track record when it comes to being very customer focused and having a good understanding of the needs of our customers

  • Excellent and proven customer service focus record

  • Able to work with minimum supervision and in collaboration with a large team

  • Strong relationship and people-oriented skills

  • Strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors

  • Post-secondary degree in Computer Science or in a relevant field of study

Desktop Technical Support Analyst - Nice to Have Skills

  • Previous Banking/FI Experience an asset

Desktop Technical Support Analyst - Assignment Start Date

ASAP – 8 months to start

Desktop Technical Support Analyst - Assignment Location

Toronto, ON – Work Onsite



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