Desktop Support Technician 2

2 weeks ago

Toronto, Canada Behavox Full time

**About Behavox**:
ehavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it's validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

**About the Role**:
As a Desktop Support Technician at Behavox, you will play a vital role in optimizing and managing enterprise technology solutions to meet internal business needs and ensure smooth operational performance. You'll be responsible for administering internal toolset, enhancing service levels, and driving best practices in security, quality assurance, and team communication. This role calls for a proactive approach to managing and automating workflows, as well as the ability to suggest improvements to support systems and processes.

**What You'll Bring**:

- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- 3+ years of hands-on desktop support and helpdesk experience
- 3+ years of experience working with desktop mgmt software for laptops MDM
- 2+ years of experience working with ticket queues and internal or external SLA's
- Experience in designing and proposing technology solutions to address business problems

**What You'll Do**:

- Work with a variety of enterprise technology solutions addressing customer internal facing business requirements through an optimal combination of managing tools available in the workspace and providing automation recommendations
- Drive and improve the entire internal Behavox enterprise toolset, manage your own workload, and provide recommendation on how we can improve service level agreements and metrics
- Implement and enforce implementation best practices such as security posture, comprehensive internal quality assurance, rollout staging through lower environments where applicable,and intra-team communication protocols
- Drive day-to-day administration of ones workload and ownership of corporate tools and systems such as Google, Highspot, SFDC, Hubspot, LinkedIn Campaign Manager, Google Ads, etc
- Run regular reviews of desktop support systems, inventory, performance, in order to identify and suggest to the Marketing leadership team areas for improvement

**What We Offer**:

- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation with 100% bonus pay already integrated
- Benefits include great health coverage for employee and family
- Generous time-off policy and flexible work schedule

**About Our Process**:
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

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