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Desktop Support Technician

4 months ago

Toronto, Canada TEK Group Full time

Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Identifies, analyzes and repairs product failures, orders and replaces parts as needed
- Performs a variety of complicated tasks
- On-site software support
- Repair of high-end printers and multi-function devices
- Hardware repair and software restoration at server component level
- Network device replacement/configuration
- Basic network troubleshooting
- Experience with inventory management, incident response, and reporting
- Experience with IT support in an airport environment or Transportation industry an asset
- Deploy equipment (including: computers, displays, keyboards, printers, hand-held scanners, and other peripheral devices)
- Deliver paper / ribbons / toner and reload if required, responding to print and AV incidents;
- Perform preventive maintenance of client's assets (including inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)

**Provide general IMAC services for client's assets Expectations**:
**Day-to-day responsibilities**:

- Desktop support L2 troubleshooting
- Decommission and assess Redeploy laptops and update all inventory.
- Good communication (Written/ Verbal), Technical know-how for L2 troubleshooting and Coordination.
- Communications, Hardware Break-Fix,deinstalling

**Specific certifications or education**:

- 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification

**Driving Required**: Non-Driving

**Job Type**: Permanent

**Salary**: $24.00-$26.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Windows Remote Desktop: 3 years (preferred)
- Desktop support: 3 years (preferred)
- Computer hardware: 3 years (preferred)
- Network installation: 3 years (preferred)
- Software troubleshooting: 3 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: On the road