Desktop Support Technician
4 months ago
Since 2005, Access Cash, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. The organization provides service to customers across Canada, operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses.
We are currently seeking a **Desktop Support Technician** to join our Information Technology team, reporting to our Toronto Head Office.
**MAJOR RESPONSIBILITIES**
- ** Ticket Management**:Review and address IT support tickets for hardware and software issues, escalating complex problems as needed.
- **Desktop & Application Support**:Troubleshoot and resolve issues with computers, software, and peripherals. Provide support in-person, over the phone, and remotely.
- **Hardware & Software Monitoring**: Maintain and update desktop computers and laptops to ensure optimal performance.
- **Hardware Preparation**: Configure and deploy new hardware, prepare old equipment for recycling, and manage inventory.
- **System Administration Support**: Participate in special projects, disaster recovery planning, and manage IT asset inventories. Support network infrastructure and security measures.
**EDUCATION & TRAINING**
- Preference for University degree or College Diploma, with focus in Information Technology.
- Equivalent work experience considered, if university degree or college diploma is not obtained.
**EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES**
- Minimum of 2 years in IT, including at least 1 year in a Desktop Support role.
- Proficient in: Windows, Active Directory, Microsoft 365, Microsoft Azure, Virtual Machines, and Office 365 software suite.
- Strong experience with various hardware models (break/fix), Microsoft software, Internet, wireless, and mobile device troubleshooting.
- Strong problem-solving skills, excellent communication, and customer service.
- A proactive team member who contributes, collaborates and demonstrates positive behavior.
- Works effectively and independently in a dynamic team environment.
- Troubleshooting mindset that leads to quickly narrowing down issues to specific potential root causes.
- Ability to appropriately assess, prioritize, and respond to issues based on urgency and severity.
- Demonstrated initiative to learn and experiment with new technologies and processes; while maintaining core system stability and high uptime.
**BENEFITS**
- Competitive salary.
- A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
- An employee assistance program.
- Opportunity to grow your career in a thriving Financial Services Provider organization.
**TO APPLY
-
Desktop Support Technician
5 days ago
Toronto, Canada Guru Studio Full timeGuru Studio's dedicated team is passionate about bringing inspired character-driven stories to screens worldwide. Our award-winning, and internationally renowned Toronto animated entertainment company is looking for an IT Desktop Support Technician to join our dynamic team of IT specialists. This position reports to the Desktop Support Manager....
-
Desktop Support Technician
7 months ago
Toronto, Canada Leon's Full timeOverview: **LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)** **Preferred Experience** - Excellent oral and written communications - Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching. - Technical proficiency with all major end-user...
-
Desktop Support Technician
2 months ago
Toronto, Canada Ovation Workplace Services Full timeDesktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. Desired Skills & Experience **Responsibilities**: - Image and install software on Windows, and Apple...
-
Desktop Support Technician
2 weeks ago
Toronto, Canada Tekgroup Full time2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. - Solid experience and understanding of IT services and products - Enthusiastic about technology and willing to learn and stay on the cutting edge.? Personable - Relatable and responsible when interacting with ALL customers -...
-
Desktop Support
7 months ago
Toronto, Canada Pros There Full time**PLEASE NOTE: This role is to support one of our financial industry clients. Role: Level 1 Desktop Technician Onsite Shift: Monday-Friday 8 AM - 5 PM EST **Job Description**: - One Service Desk Level 1 support technician. - One or two years of IT experience. - Windows OS, Microsoft Office, Apple iOS, and Android support knowledge.. - Good communication...
-
Field Service
2 weeks ago
Toronto, Canada NTT DATA Full time**Req ID**: 308495 We are currently seeking a Field Service / Desktop Support Technician to join our team in Toronto, Ontario (CA-ON), Canada (CA). This IT Field Tech/Desktop Support Technician is to provide onsite technical support for end users, for servicing tickets and resolving technical issues at the client's locations in the Greater Toronto...
-
Desktop Support Technician Level I
45 minutes ago
Toronto, Canada Heunets Systems Full timeURGENT! Job Role - Desktop Support Technician Level 1 Job Summary Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket...
-
Desktop Support Technician
2 months ago
Toronto, Canada Linear International LTD Full time**Role Overview**: This role involves a consistent weekly schedule and will require proactive problem-solving and strong communication skills to address any IT challenges onsite. **Responsibilities**: - Provide hands-on technical support for desktops, laptops, peripherals, and end-user devices. - Diagnose and troubleshoot hardware and software issues...
-
Desktop Services Technician Ii
2 weeks ago
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online. That’s...
-
Desktop Support Supervisor
7 months ago
Toronto, Canada TEK Group Full time**Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...
-
Desktop Support Technician
2 weeks ago
Toronto, Canada TEK Group Full timeMaintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...
-
Desktop Service Technician
2 weeks ago
Toronto, Canada Fidelity Investments Full timeJob Description Posting: Desktop Service Technician - Current work authorization for Canada is required for all openings._ Business Overview: Established in 1987, Fidelity Investments Canada Inc. (FIC), provides Canadian investors with a full range of mutual funds, ETFs, and alternative funds. Fidelity funds are available through a number of advice-based...
-
Desktop Technician Iii
7 months ago
Toronto, Canada Dayforce Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
-
Desktop Support Technician
6 days ago
Toronto, Canada TEK Group Full timeMaintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...
-
Desktop Support
1 week ago
Toronto, Canada Atlantis IT group Full time**Role: Desktop Support - ONSITE** **Location: Montreal, QC - FRENCH** **Location: Toronto,ON** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches...
-
Desktop Support Analyst
7 days ago
Toronto, Canada SickKids Full time**About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...
-
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online. That’s...
-
Desktop Support Technician Ii
1 week ago
Toronto, Canada Tekgroup Full timeMaintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...
-
Desktop Support
1 week ago
Toronto, Canada Mphasis Full time**Role**:Desktop Support **Location: Canada (Alberta / Calgary) Hybrid** **Job Description**: The Desktop Support Engineer uses a broad range of industry experience, practices/procedures to provide advanced troubleshooting and experience to specialize in areas that include, but are not limited to, complex incident resolution, service project management,...
-
Desktop Support Technician
7 days ago
Toronto, Canada TEK Group Full timeMaintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...