Desktop Technician Iii
6 months ago
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
The primary responsibilities of this role will be to manage and provide desktop/IT support to our global employees. The Deskside Technician role provides second level support via incoming calls, resolving or redirecting the resulting incidents or service requests. This position will also work with various 2nd and 3rd level support teams to route tickets accordingly or to provide feedback on challenges and successes within the environment. The incumbent will be required to provide basic IT support from a network, telephony and OS perspective as well.
What you’ll get to do
- Methodical desktop troubleshooting.
- Route support issues to senior level support technicians as needed.
- Maintain current knowledge of relevant technologies as assigned.
- Maintain a consistent working order of our Hotelling stations & meeting rooms equipment.
- Participates in special projects as required.
Skills and experience we value
- College Diploma Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience
- 5+ years in desktop/service desk support role
- Professional experience troubleshooting Microsoft Windows 11 O/S, Microsoft Office 365, Microsoft Teams, BitLocker, various Antivirus solutions, Intune, Autopilot, SCCM
- Understands the target audience and knows how to cater to those audiences
- VIP Support experience
- Basic network knowledge and experience
- Self-motivated to provide exceptional end user experience a must
- Able to work in a flexible and fast paced environment
- Excellent speaking and communication skills
**What would make you stand out**:
- Experience with corporate networking and security desired
- Experience using SCCM, Intune, Autopilot
- Experience with MacOS & Jamf
- Experience with various telephony technologies (Avaya, Teams, Zoom)
- Experience with meeting room technology & support
- AWS, VMWare Horizon Suite, Microsoft Defender, W365
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
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