Bilingual Customer Service Professional Iii
3 months ago
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional with 2-3 years’ experience in a customer service/hospitality/ customer engagement role to join our client.
Contract Dates: 6 months with possibility to convert
Pay Rate: $26.37 per hour
Business Hours: Monday to Friday (Hybrid)
Job Responsibilities:
- Handle telephone inquiries from our customers and financial advisors regarding contracts, products and procedures
- Provide an exceptional customer experience, with accuracy and professionalism
- Provide comprehensive information to callers, resolving most questions on the first call by researching information on resource systems
- Meet productivity and quality targets set by the department as well as call audits related to customer experience
- Assist clients with online access, troubleshooting where required
- Offering follow ups to callers (in the event an answer to a question is presently unknown the individual will have the opportunity to call back and provide as needed)
- Sending out statements and possible tax slips
- Providing accurate product information
Experience & Qualification Requirements:
- 2-3 years previous experience in a customer service/hospitality/ customer engagement role
Personal Attributes:
- Patience: Demonstrates the ability to remain calm and composed, even in challenging situations, and provides thoughtful responses
- Punctuality: Consistently logs in and starts shifts on time, ensuring reliability and dependability in meeting work schedules
- Resilience: Maintains a professional demeanor and does not take feedback or criticism personally, showing the ability to handle tough situations with a positive attitude
**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**
**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
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