Bilingual Customer Service Representative

3 months ago

Montréal QC, Canada Computershare Full time

**Voir version française plus bas**

Location: Montreal Canada Hybrid

In this position, you’ll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex.

**We give you a world of potential**

Are you detail oriented and like helping others?

As a Contract Bilingual Customer Service Representative is responsible for handing inbound and outbound calls while identifying problems and solutions. You will need to ask appropriate fact-finding questions and provide accurate company information while also following basic call script and adhering to all company policies and procedures. Making sure that you, as a Customer Service Representative, are also following through with commitments made to the customer.

**A role you will love**

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

Some of your key responsibilities will include
- Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism
- Listen actively and probe to determine the need
- Actively resolve inquiries raised
- Maintain shareholder accounts on the appropriate systems
- Escalate issues when necessary
- Keep management team informed of feedback received
- Starting pay at $23.00 an hour.
- Schedules from 8:30am - 8:00pm (no weekends)
- Inbound calls only
- Role focused on customer service (no sales)
- Next start date December 12, 2024

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for details that enjoy assisting others. The ability to develop and influence others is a key trait for this position.

Other key skills required for the role include:

- Excellent communication skills, in both French and English
- Outstanding customer service skills (professionalism, courtesy and helpfulness)
- Minimum of one (1) year of experience in a call center is preferred
- Post-secondary studies
- Business or finances knowledge, an asset

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. At Computershare, you’ll find new friendships, a strong sense of belonging and an inclusive culture that appreciates and recognises individual contributions.

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Lieu : Montréal Canada Hybride**

Dans le cadre de vos fonctions, vous travaillerez au bureau de Montreal au moins trois jours par semaine en ayant la flexibilité de travailler à domicile les autres jours de votre semaine de travail.

**Nous vous offrons un monde de d’opportunités**

Vous avez le souci du détail et aimez aider les autres ?

À titre de représentant du service à la clientèle bilingue contractuel est responsable de la gestion des appels entrants et sortants tout en identifiant les problèmes et les solutions. Vous devrez poser des questions d’information appropriées et fournir des informations précises sur l’entreprise tout en suivant le script d’appel de base et en adhérant à toutes les politiques et procédures de l’entreprise. S’assurer que vous, en tant que représentant du service client, respectez également les engagements pris envers le client.

**Un rôle que vous allez adorer**

Nous sommes une entreprise mondiale dotée d’un esprit entrepreneurial, et nous en sommes fiers. Cela s’accompagne d’un environnement au rythme rapide et de nombreux changements, de sorte que vous serez de nature résiliente et capable de vous adapter rapidement et d’adopter le rythme de changement auquel nous travaillons souvent.

Voici quelques-unes de vos principales responsabilités:

- Répondre rapidement aux demandes de renseignements téléphoniques et s’assurer que les besoins des clients sont satisfaits avec exactitude et professionnalisme.
- Écouter activement et sonder pour déterminer le besoin
- Résoudre activement les demandes soulevées
- Tenir à jour les comptes des actionnaires sur les systèmes appropriés
- Faire remonter les problèmes si nécessaire
- Salaire de départ à 23,00 $ l'heure.
- Horaires de 8h30 à 20h00 (pas de week-end )
- Appels entrants uniquement
- Rôle axé sur le service client (pas de vente) Tenir l’équipe de direction informée des commentaires reçus
- Prochaine date de début : 12 décembre 2024

**Qu’allez-vous apporter à ce poste ?**

Comme vous l’avez probablement compris, nous recherchons qu

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, QC, Canada Groupe LavaSeco Full time

    We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Handle and resolve customer needs and orders with professionalism - Collaborate with other team members to ensure efficient service - Maintain accurate records of customer interactions in our database - Assist in...

  • Bilingual Customer Service Representative

    2 months ago

    Montréal, QC, Canada Lexia Communications Inc. Full time

    **Lexia Communications Inc. is looking for a Full-Time Bilingual Customer Service Representative in Montréal, QC** **Must be Fluent in English and French** **Duties**: - Office Administrative duties - Dispatch duties - Organize files and keep month-to-month invoice records - Create/collect new and pending invoices from clients - Checking the schedule of...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada Pet Care Montreal Full time

    **Bilingual Customer Care Representative** Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our...

  • Bilingual Customer Service Representative

    1 month ago

    Montréal, QC, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    1 month ago

    Montréal, QC, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    1 month ago

    Montréal, QC, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    5 months ago

    Montréal, QC, Canada Fuze HR Solutions Inc Full time

    Fuze HR is looking for **Customer service representatives.** The agents will be responsible for ensuring the satisfaction of internal and external customers, customer requests, offering alternatives if necessary, etc. Available schedules currently are: 9am-5pm or 4pm-midnight **Salary**: 18.50 $/hour **Main tasks of the Customer Service...

  • Bilingual: Outside Sales Representative

    2 days ago

    Montréal, QC, Canada Summit Search Group Full time

    Outside Sales Representative Are you a star Outside Sales Representative seeking a family-focused organization where your skills and dedication will shine? We’re hiring an Outside Sales Representative to drive profitable growth and exceed customer expectations, helping us expand our market share. Develop account strategies to meet business sales...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montréal, QC, Canada Manulife Full time €23 - €25

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - German-English - Work from Home in Canada At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Customer Service Representative speaking German & English** working remotely in Canada, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an...

  • Customer Service Representative

    6 days ago

    Montréal, Canada Acushnet Canada Inc Full time

    Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for a Bilingual Customer Service Representative. **Job Summary**: Responsible for front line communication with our national accounts, customers and consumers regarding all product, program and availability information. Assist Customer...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada True Solutions Full time

    Our well established Insurance client is looking for a bi-lingual (English/French) customer service associates. It is a hybrid role where you may have to go in person to the office a 4-5 times a month. Duties will include: - Answer incoming calls and be detailed in customer service. - Resolve customer questions regarding their claims. Succeeding as a...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTECfor you and the customer. As a **Bilingual Customer Service Representative speaking French and English** working remotely **in Canada**, you’ll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative - French-English** working **remotely in Canada**, you’ll be a part of bringing humanity to business....

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Mandarin-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative** speaking Mandarin and English working remotely in **Canada**, you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a** Bilingual Customer Service Representative** **speaking Spanish and English** working remotely **in Canada,** you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - German-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking German and English** working remotely **in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    7 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Dutch-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Dutch and English **working remotely** in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, Canada Computershare Full time

    **Voir version française plus bas*** **Location**: Remote Hybrid** This position is currently remote for those that are located in Quebec, near 700 - 1500 Robert Bourassa BLVD. The intention is for this position to eventually become a Hybrid model in the future. **We give you a world of potential** Do you like to help people by finding the answers to...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, QC, Canada Dye & Durham Corporation Full time

    **Bilingual Customer Service Agent - Montréal -** **Hybrid (4 Days in Office 1 Day WFH)** **WHO WE ARE?** Dye & Durham is a global tech company who act with vision & certainty to get things done to create change for good. We provide workflow solutions and critical information to legal, financial, and government professionals. Our innovative and visionary...