Bilingual Customer Service Representative

20 hours ago

Montréal QC, Canada Computershare Full time

**Voir version française plus bas**

Location: Montreal Canada Hybrid

In this position, you’ll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex.

**We give you a world of potential**

Are you detail oriented and like helping others?

As a Contract Bilingual Customer Service Representative is responsible for handing inbound and outbound calls while identifying problems and solutions. You will need to ask appropriate fact-finding questions and provide accurate company information while also following basic call script and adhering to all company policies and procedures. Making sure that you, as a Customer Service Representative, are also following through with commitments made to the customer.

**A role you will love**

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

Some of your key responsibilities will include
- Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism
- Listen actively and probe to determine the need
- Actively resolve inquiries raised
- Maintain shareholder accounts on the appropriate systems
- Escalate issues when necessary
- Keep management team informed of feedback received
- Starting pay at $23.00 an hour.
- Schedules from 8:30am - 8:00pm (no weekends)
- Inbound calls only
- Role focused on customer service (no sales)
- Next start date December 12, 2024

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for details that enjoy assisting others. The ability to develop and influence others is a key trait for this position.

Other key skills required for the role include:

- Excellent communication skills, in both French and English
- Outstanding customer service skills (professionalism, courtesy and helpfulness)
- Minimum of one (1) year of experience in a call center is preferred
- Post-secondary studies
- Business or finances knowledge, an asset

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. At Computershare, you’ll find new friendships, a strong sense of belonging and an inclusive culture that appreciates and recognises individual contributions.

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Lieu : Montréal Canada Hybride**

Dans le cadre de vos fonctions, vous travaillerez au bureau de Montreal au moins trois jours par semaine en ayant la flexibilité de travailler à domicile les autres jours de votre semaine de travail.

**Nous vous offrons un monde de d’opportunités**

Vous avez le souci du détail et aimez aider les autres ?

À titre de représentant du service à la clientèle bilingue contractuel est responsable de la gestion des appels entrants et sortants tout en identifiant les problèmes et les solutions. Vous devrez poser des questions d’information appropriées et fournir des informations précises sur l’entreprise tout en suivant le script d’appel de base et en adhérant à toutes les politiques et procédures de l’entreprise. S’assurer que vous, en tant que représentant du service client, respectez également les engagements pris envers le client.

**Un rôle que vous allez adorer**

Nous sommes une entreprise mondiale dotée d’un esprit entrepreneurial, et nous en sommes fiers. Cela s’accompagne d’un environnement au rythme rapide et de nombreux changements, de sorte que vous serez de nature résiliente et capable de vous adapter rapidement et d’adopter le rythme de changement auquel nous travaillons souvent.

Voici quelques-unes de vos principales responsabilités:

- Répondre rapidement aux demandes de renseignements téléphoniques et s’assurer que les besoins des clients sont satisfaits avec exactitude et professionnalisme.
- Écouter activement et sonder pour déterminer le besoin
- Résoudre activement les demandes soulevées
- Tenir à jour les comptes des actionnaires sur les systèmes appropriés
- Faire remonter les problèmes si nécessaire
- Salaire de départ à 23,00 $ l'heure.
- Horaires de 8h30 à 20h00 (pas de week-end )
- Appels entrants uniquement
- Rôle axé sur le service client (pas de vente) Tenir l’équipe de direction informée des commentaires reçus
- Prochaine date de début : 12 décembre 2024

**Qu’allez-vous apporter à ce poste ?**

Comme vous l’avez probablement compris, nous recherchons qu

  • Bilingual Customer Service Representative

    1 month ago

    Montréal, QC, Canada Groupe LavaSeco Full time

    We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Handle and resolve customer needs and orders with professionalism - Collaborate with other team members to ensure efficient service - Maintain accurate records of customer interactions in our database - Assist in...

  • Bilingual Customer Service Representative

    4 days ago

    Montréal, Canada Le Groupe DMB inc. Full time

    Customer Service Representative - Bilingual (French/English)We are an innovative company, Le Groupe DMB inc., specializing in the development of software for the dental sector. We are seeking a bilingual customer service representative to provide exceptional support to our clients.Responsibilities:Provide professional customer support via phone, email, and...

  • Bilingual Customer Service Representative

    4 days ago

    Montréal, Canada Le Groupe DMB inc. Full time

    Customer Service Representative - Bilingual (French/English)We are an innovative company, Le Groupe DMB inc., specializing in the development of software for the dental sector. We are seeking a bilingual customer service representative to provide exceptional support to our clients.Responsibilities:Provide professional customer support via phone, email, and...

  • Bilingual Customer Service Representative

    3 months ago

    Montréal, Canada Pet Care Montreal Full time

    **Bilingual Customer Care Representative** Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our...

  • Bilingual Customer Service Representative

    1 month ago

    Montréal, QC, Canada Fuze HR Solutions Inc Full time

    Fuze HR is looking for **Customer service representatives.** The agents will be responsible for ensuring the satisfaction of internal and external customers, customer requests, offering alternatives if necessary, etc. Available schedules currently are: 9am-5pm or 4pm-midnight **Salary**: 18.50 $/hour **Main tasks of the Customer Service...

  • Bilingual Customer Service Representative

    2 days ago

    Montréal, QC, Canada Compunnel Inc. Full time

    Story Behind the Need • Business group: Retirement Services. Candidate will be supporting Retirement Services Team as a Bilingual Customer Service Representative. Candidate Value Proposition • The successful candidate will have the opportunity work with a Canadian market leader. Typical Day in Role With the customer as the main focus, this role...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTECfor you and the customer. As a **Bilingual Customer Service Representative speaking French and English** working remotely **in Canada**, you’ll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Spanish-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a** Bilingual Customer Service Representative** **speaking Spanish and English** working remotely **in Canada,** you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Mandarin-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative** speaking Mandarin and English working remotely in **Canada**, you’ll be a part of bringing humanity to...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - French-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative - French-English** working **remotely in Canada**, you’ll be a part of bringing humanity to business....

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - German-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking German and English** working remotely **in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada TTEC Full time

    Bilingual Customer Service Representative - Dutch-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Dutch and English **working remotely** in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...

  • Customer Service Representative

    3 months ago

    Montréal, Canada TNG Full time

    **WHO WE ARE**: TNG is proud to be a part of the **Jim Pattison Group of companies.** The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export and financial industries and is the second-largest private company in Canada. **OUR OPPORTUNITY** TNG is currently...

  • Customer Service Representative

    1 week ago

    Montréal, QC, Canada SEG Products Full time

    We are a consumer-packaged goods company located in the heart of downtownMontreal. We are seeking a Full-time Customer Service Representative to support thecustomer service team. The Customer Service Representative will be responsible forresponding to customers to provide them with recommendations to agents, delivering thebest-in-class customer service to...

  • Customer Service Representative

    2 weeks ago

    Montréal, QC, Canada SEG Products Full time

    We are a consumer-packaged goods company located in the heart of downtownMontreal. We are seeking a Full-time Customer Service Representative to support thecustomer service team. The Customer Service Representative will be responsible forresponding to customers to provide them with recommendations to agents, delivering thebest-in-class customer service to...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montréal, QC, Canada Dye & Durham Corporation Full time

    **Bilingual Customer Service Agent - Montréal -** **Hybrid (4 Days in Office 1 Day WFH)** **WHO WE ARE?** Dye & Durham is a global tech company who act with vision & certainty to get things done to create change for good. We provide workflow solutions and critical information to legal, financial, and government professionals. Our innovative and visionary...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada Keir Surgical Full time

    **Représentant(e) du service à la clientèle bilingue** Mobile Instrument Service & Repair (MISR) est une entreprise canadienne en activité depuis 1982. En tant que plus grande entreprise de réparation d’instruments chirurgicaux au Canada, MISR s’engage à être un partenaire complet pour la réparation et l’entretien préventif d’instruments...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, Canada STOITECH Full time

    **Are you passionate about exceptional customer service and an eye for detail? Are you a natural problem-solver who thrives in a fast-paced environment?** We're seeking a skilled Customer Service Representative to join our dynamic team in the growing** printing industry **. In this role, you'll be more than just a customer service rep - a** Project...

  • Bilingual Customer Care Representative

    4 months ago

    Montréal, Canada Staples Full time

    **Bilingual Customer Care Representative - 1260896** **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the...