Bilingual Customer Service Representative

4 days ago

Montréal QC, Canada Computershare Full time

**Voir version française plus bas**

Location: Montreal Canada Hybrid

In this position, you’ll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex.

**We give you a world of potential**

Are you detail oriented and like helping others?

As a Contract Bilingual Customer Service Representative is responsible for handing inbound and outbound calls while identifying problems and solutions. You will need to ask appropriate fact-finding questions and provide accurate company information while also following basic call script and adhering to all company policies and procedures. Making sure that you, as a Customer Service Representative, are also following through with commitments made to the customer.

**A role you will love**

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

Some of your key responsibilities will include
- Promptly respond to telephone inquiries and ensure that clients' needs are met with accuracy and professionalism
- Listen actively and probe to determine the need
- Actively resolve inquiries raised
- Maintain shareholder accounts on the appropriate systems
- Escalate issues when necessary
- Keep management team informed of feedback received
- Starting pay at $23.00 an hour.
- Schedules from 8:30am - 8:00pm (no weekends)
- Inbound calls only
- Role focused on customer service (no sales)
- Next start date December 12, 2024

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for details that enjoy assisting others. The ability to develop and influence others is a key trait for this position.

Other key skills required for the role include:

- Excellent communication skills, in both French and English
- Outstanding customer service skills (professionalism, courtesy and helpfulness)
- Minimum of one (1) year of experience in a call center is preferred
- Post-secondary studies
- Business or finances knowledge, an asset

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. At Computershare, you’ll find new friendships, a strong sense of belonging and an inclusive culture that appreciates and recognises individual contributions.

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Lieu : Montréal Canada Hybride**

Dans le cadre de vos fonctions, vous travaillerez au bureau de Montreal au moins trois jours par semaine en ayant la flexibilité de travailler à domicile les autres jours de votre semaine de travail.

**Nous vous offrons un monde de d’opportunités**

Vous avez le souci du détail et aimez aider les autres ?

À titre de représentant du service à la clientèle bilingue contractuel est responsable de la gestion des appels entrants et sortants tout en identifiant les problèmes et les solutions. Vous devrez poser des questions d’information appropriées et fournir des informations précises sur l’entreprise tout en suivant le script d’appel de base et en adhérant à toutes les politiques et procédures de l’entreprise. S’assurer que vous, en tant que représentant du service client, respectez également les engagements pris envers le client.

**Un rôle que vous allez adorer**

Nous sommes une entreprise mondiale dotée d’un esprit entrepreneurial, et nous en sommes fiers. Cela s’accompagne d’un environnement au rythme rapide et de nombreux changements, de sorte que vous serez de nature résiliente et capable de vous adapter rapidement et d’adopter le rythme de changement auquel nous travaillons souvent.

Voici quelques-unes de vos principales responsabilités:

- Répondre rapidement aux demandes de renseignements téléphoniques et s’assurer que les besoins des clients sont satisfaits avec exactitude et professionnalisme.
- Écouter activement et sonder pour déterminer le besoin
- Résoudre activement les demandes soulevées
- Tenir à jour les comptes des actionnaires sur les systèmes appropriés
- Faire remonter les problèmes si nécessaire
- Salaire de départ à 23,00 $ l'heure.
- Horaires de 8h30 à 20h00 (pas de week-end )
- Appels entrants uniquement
- Rôle axé sur le service client (pas de vente) Tenir l’équipe de direction informée des commentaires reçus
- Prochaine date de début : 12 décembre 2024

**Qu’allez-vous apporter à ce poste ?**

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