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Bilingual Customer Service Representative

1 month ago

Montréal QC, Canada Compunnel Inc. Full time

Customer Service Professional - Bilingual III - Montreal, QC or Halifax, NS or Waterloo, ON (Hybrid)

Candidate Value Proposition

- The successful candidate will have the opportunity to convert to a permanent position or extend their contract. This is a great chance to get a foot in the door and start a career. The hybrid work model is a plus, and there are multiple events for employees to participate in, fostering a good environment and networking opportunities.

Job Description

Passionate about your career possibilities? Consider joining Bank as a Customer Service Professional within our continuously growing team

As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to Bank’s products. Must have strong interpersonal, customer service and communication skills.

Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY

What We Offer:

- Paid Training starting on Day 1 in a hybrid (both virtually and in office) environment with practical hands-on training along with your colleagues.

- Online learning programs driven to focus your career development at your own pace.

- Career growth and leadership support to achieve your goals.

- A supportive and fun working environment.

Additional Requirements:

- In this position you will work in a Hybrid role. Currently working Tuesday to Thursday in the office;
Friday to Monday at home. OR if you would prefer, full time in the office.

- An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy.

Here are a few reasons why you should consider a career:

- Unlimited opportunity for growth and development. A Hybrid role, or if you wish full time in the office.

- Leaders who are invested in your success.

- A diverse and inclusive work environment. Including Employee lead employee resource groups.

- Emphasis on work/life balance, employee recognition and community involvement.

- A company who cares about its employees.

- We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.

- We support the growth of our business through service excellence and a client-focused approach.

- We pride ourselves on the ability to thrive in an environment of open communication, partnership, and collaboration.

- We demonstrate our competitive advantage by leveraging our global scale, our global capabilities, and our local market focus.

What motivates you?

- You obsess about customers, listen, engage and act for their benefit.

- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

- You thrive in teams and enjoy getting things done together.

- You take ownership and build solutions, focusing on what matters.

- You do what is right, work with integrity and speak up.

- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

- A focus on growing your career path with us.

- Flexible work policies and strong work-life balance.

- Professional development and leadership opportunities.

Our commitment to you

- Values-first culture

We lead with our Values every day and bring them to life together.

- Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

- Continuous innovation

We invite you to help redefine the future of financial services.

- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.

- Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact

Candidate Requirements/Must Have Skills:

1. Call center experience

2. 3+ Previous customer service experience in a contact center, retail environment or service industry.

3. A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.

4. You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.

5. A solution driven mindset, problem solving and decision-making skills.

Nice-To-Have Skills:

1. Tech savvy

2. Call center experience within bank environment or financial institution.

Education:

- Bachelor's degree