Bilingual Customer Service

2 months ago

Montréal QC, Canada NCRi Inc. Full time

NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be September 30th, 2024.

**Who Are We?**

National Credit Recovery Inc (NCRi) is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

**Home Office Equipment Requirements**:

- Equipment will be provided by the company
- High-speed internet and must have Ethernet cable connection from the computer to the modem. Minimum speed should be 50 MPBS download and 20 MPBS Upload.

**What you will be doing**:

- You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
- Problem solve with speed & reliable in order to be there for our customers and merchants when they need help.
- Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
- Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
- You will have the chance to continuously grow and learn by participating in cross-training initiatives, mentoring opportunities, and staying up to date on our products.

**Why you would love to work here**:

- You have the opportunity to be a part of an award-winning, fast-growing company.
- Our innovative culture promotes ongoing learning opportunities with training and mentorship.
- Competitive compensation package commensurate to experience plus benefits.

**What you should have**:

- You have at least 6 months of call customer service experience.
- Excellent oral and written communication skills in English and French.
- You have a customer-first mindset and enjoy solving moderately complex procedures and situations when dealing with customers.
- You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
- Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.

Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

**Le NCRI se renforce et recherche un représentant du service client bilingue pour rejoindre notre famille motivée et grandissante. Nos futurs collègues seront des penseurs axés sur l’équipe, axés sur la performance et sortant des sentiers battus. La date de début prévue sera le 30 septembre 2024.**

**Qui sommes-nous ?**

National Credit Recovery Inc. (NCRi) est une organisation de gestion de l'expérience client globale, alimentée par le numérique et fournie par l'humain, qui possède de nombreux sites au Canada et à l'étranger. Nous fournissons une vaste gamme de solutions d'affaires pour aider les entreprises à prospérer. Nous sommes un partenaire recherché pour des solutions de RA sans faille, de CX omni-canal, de transformation numérique et de logiciels intelligents.

**Exigences en matière d'équipement de bureau à domicile**:
L'équipement sera fourni par l'entreprise
Internet à haut débit et connexion par câble Ethernet entre l'ordinateur et le modem. La vitesse doit être de 50 MPBS en téléchargement et de 20 MPBS en upload.

**Ce que vous ferez**:
Vous répondrez aux demandes des clients et des commerçants et identifierez les moyens de répondre au mieux à leurs besoins actuels et potentiels.
Vous résoudrez les problèmes avec rapidité et fiabilité afin d'être là pour nos clients et nos commerçants lorsqu'ils ont besoin d'aide.
Remplir avec précision toute la documentation nécessaire pour chaque interaction avec le client, conformément aux politiques, pratiques et procédures : saisir des données pour l'historique des a

  • Bilingual Customer Service Representative

    2 months ago

    Montréal, QC, Canada Dye & Durham Corporation Full time

    **Bilingual Customer Service Agent - Montréal -** **Hybrid (4 Days in Office 1 Day WFH)** **WHO WE ARE?** Dye & Durham is a global tech company who act with vision & certainty to get things done to create change for good. We provide workflow solutions and critical information to legal, financial, and government professionals. Our innovative and visionary...

  • Bilingual Customer Service

    3 weeks ago

    Montréal, QC, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be November 4th, 2024. **Who Are We?** National Credit Recovery Inc (NCRi) is a digitally powered, human...

  • Bilingual Customer Service Specialist

    7 days ago

    Montréal, QC, Canada Eaton Full time

    Eaton’s ES AMER PCS division is currently seeking a Bilingual Customer Service Specialist. This position can be based at our Burlington, ON headquarters or Lachine, QC manufacturing facility and offers a hybrid working schedule. **What you’ll do**: **Position Overview**: Responsible for providing bilingual support to Eaton customers, distributors, end...

  • Bilingual Customer Service Representative

    2 months ago

    Montréal, QC, Canada Groupe LavaSeco Full time

    We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Handle and resolve customer needs and orders with professionalism - Collaborate with other team members to ensure efficient service - Maintain accurate records of customer interactions in our database - Assist in...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, QC, Canada Lexia Communications Inc. Full time

    **Lexia Communications Inc. is looking for a Full-Time Bilingual Customer Service Representative in Montréal, QC** **Must be Fluent in English and French** **Duties**: - Office Administrative duties - Dispatch duties - Organize files and keep month-to-month invoice records - Create/collect new and pending invoices from clients - Checking the schedule of...

  • Bilingual Customer Service Specialist

    3 months ago

    Montréal, QC, Canada Canada Life Assurance Company Full time

    Bilingual Customer Service Specialist **Description: - Permanent Full Time- We are looking for a **Customer Service Specialist**. Reporting to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide...

  • Customer Service Professional

    1 month ago

    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our...

  • Bilingual Customer Service Representative

    1 week ago

    Montréal, QC, Canada Manulife Full time

    In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and...

  • Bilingual Customer Service Representative

    2 days ago

    Montréal, QC, Canada Express Scripts Inc. Full time

    The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and...

  • Bilingual Customer Service Representative

    2 days ago

    Montréal, QC, Canada Express Scripts Inc. Full time

    The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and...

  • Bilingual Customer Service Representative

    3 months ago

    Montréal, QC, Canada Fuze HR Solutions Inc Full time

    Fuze HR is looking for **Customer service representatives.** The agents will be responsible for ensuring the satisfaction of internal and external customers, customer requests, offering alternatives if necessary, etc. Available schedules currently are: 9am-5pm or 4pm-midnight **Salary**: 18.50 $/hour **Main tasks of the Customer Service...

  • Bilingual Customer Service Representative

    1 month ago

    Montréal, QC, Canada Computershare Full time

    **Voir version française plus bas** Location: Montreal Canada Hybrid In this position, you’ll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex. **We give you a world of potential** Are you...

  • Bilingual Customer Service Representative

    5 months ago

    Montréal, Canada Pet Care Montreal Full time

    **Bilingual Customer Care Representative** Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our...

  • Bilingual Customer Service Professional Iii

    4 weeks ago

    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our...

  • Bilingual Customer Service Professional Iii

    1 month ago

    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional with 2-3...

  • Bilingual Customer Service Rep

    5 months ago

    Montréal, Canada TruGreen Full time

    4355 Boul. Poirier, Montreal, Quebec H4R 2A4 **EspacesVerts**: **BILINGUAL CLIENT SERVICES REPRESENTATIVES**: **As a TruGreen Employee, you'll enjoy**: - **$18.20 PER HOUR (guaranteed hourly rate plus bonus)**: - **Work from your home**: - **When working from home**: - ** Use of personal secure cell phone or land line required**: - ** Use of personal...

  • Bilingual Customer Service Professional Iii

    3 weeks ago

    Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our...

  • Bilingual Customer Service Representative

    4 weeks ago

    Wemindji, QC, Canada Air Creebec inc. Full time

    Job SummaryWe are seeking a highly skilled and bilingual individual to join our team as a Quality Agent. In this role, you will work collaboratively with other team members to provide exceptional customer service related to flights and answer various inquiries on fares, flight schedules, and routes.Key ResponsibilitiesProvide customer services related to...

  • Bilingual Customer Service Representative

    4 weeks ago

    Wemindji, QC, Canada Air Creebec inc. Full time

    Job SummaryWe are seeking a highly skilled and bilingual individual to join our team as a Quality Agent. In this role, you will work collaboratively with other team members to provide exceptional customer service related to flights and answer various inquiries on fares, flight schedules, and routes.Key ResponsibilitiesProvide customer services related to...

  • Customer Support

    2 months ago

    Montréal, QC, Canada Acorn Stairlifts (Canada) Inc. Full time

    _**Bilingual (French and English) is required.**_ **WHATS IN IT FOR YOU, YOU ASK?** - Part of a **FAMILY**. - **FUN-LOVING, POSITIVE **and **ENCOURAGING** atmosphere. - **CELEBRATE **in Company Events (Pizza lunch, Cake, Birthdays, Anniversaries, spirit wear, contests etc.) - Canada’s **#1** **LEADER** in the Stairlift Industry - proudly serving our...