Bilingual Customer Service Representative
4 months ago
We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.
**Responsibilities**:
- Handle and resolve customer needs and orders with professionalism
- Collaborate with other team members to ensure efficient service
- Maintain accurate records of customer interactions in our database
- Assist in optimizing and improving customer service procedures
**Requirements**:
- Bilingual proficiency in English and French is an asset.
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Ability to handle high-stress situations with a calm and composed demeanor
- Familiarity with transportation and logistics industry is a plus
- Availability to work flexible hours, including weekends if required
Pay: $18.00-$20.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- Flexible schedule
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
**Education**:
- AEC / DEP or Skilled Trade Certificate (required)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
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