Bilingual Customer Service Representative

4 months ago


Montréal QC, Canada Groupe LavaSeco Full time

We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

**Responsibilities**:

- Handle and resolve customer needs and orders with professionalism
- Collaborate with other team members to ensure efficient service
- Maintain accurate records of customer interactions in our database
- Assist in optimizing and improving customer service procedures

**Requirements**:

- Bilingual proficiency in English and French is an asset.
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Ability to handle high-stress situations with a calm and composed demeanor
- Familiarity with transportation and logistics industry is a plus
- Availability to work flexible hours, including weekends if required

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person



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