Bilingual Customer Service Representative

1 week ago

Montréal QC, Canada Prime Hires Full time

Position:
Customer Service Professional - Bilingual III

Location :
Montreal, QC (Hybrid)

Pay Rate :
$25/hour

Est. Start Date:

January 20, 2025

Contract Duration:
6 months with possibility of extension or conversion

Schedule Hours :
Candidates must have availability from 9 am to 9 pm AST. There will be rotating 8-hour shifts during this time block. Shift times are as follows:
8am-4pm, 9am-5pm, 9:
30am-5:
30pm, 10am-6pm, Monday to Friday

Typical Day in Role:

- Handle telephone inquiries from our customers and financial advisors regarding contracts, products and procedures.

- Provide an exceptional customer experience, with accuracy and professionalism.

- Provide comprehensive information to callers, resolving most questions on the first call by researching information on resource systems.

- Meet productivity and quality targets set by the department as well as call audits related to customer experience.

- Assist clients with online access, troubleshooting where required

- Offering follow ups to callers (in the event an answer to a question is presently unknown the individual will have the opportunity to call back and provide as needed)

- Sending out statements and possible tax slips

- Providing accurate product information

- Day to day outline:
Log In, Take Calls - 15 min follow up time.

Candidate Requirements/Must Have Skills:

1) 2-3 years previous experience in a customer service/hospitality/retail/customer engagement role

2) Candidate must be fluent in French and English, written and verbal.

3) Tech Savvy and Demonstrated PC skills. The candidate must be able to easily navigate a laptop and its applications. The successful candidate may be providing support to Vitality which requires the ability to troubleshoot the watch application, mobile application and online accounts.

Nice-To-Have Skills:

- Experience in financial services or personal insurance sector or technical support for online issues

- Previous experience in a call center environment

Education:

- High School completion required.

- College/University preferred or equivalent work experience

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion;
creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience;
accommodations during the application process are available upon request.

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