Bilingual Customer Service Professional Iii
2 months ago
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our client.
Contract Dates: 6 months with potential to extend or convert
Pay Rate: $24 per hour
Business Hours: Monday to Friday (Hybrid)
Job Responsibilities:
- Providing excellent customer service on approximately 30-40 (inbound) calls per day
- Initial point of contact for increasingly complex customer queries and requests
- Providing accurate and complete information about member retirement account(s)
- Assisting callers with website and app navigation
- Transaction processing and assistance with forms
- Contributions to a strong collaborative team
- Meet productivity and service targets (eg: AHT, schedule adherence, tNPS, QA, etc.)
- Remaining current with company policies, procedures, and processes
Experience & Qualification Requirements:
- Proficiency in both French and English (verbal & written)
- 3-4 years of previous experience in a customer service/ administrative role
- Previous experience in an in-office/hybrid working arrangement
- Previous exposure to being measured against KPIs
Personal Attributes:
- Effective time-management skills
- Ability to deal with a wide variety of personalities in a professional manner
- Positive relationship builder
- Ability to work independently and within a team
- People who assume responsibility and take ownership
- Ability to thrive in a lively working environment and manage multiple tasks
**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**
**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
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