Bilingual Customer Service Associate

7 days ago

Montréal QC, Canada Compunnel Inc. Full time

Customer Service Professional - Bilingual III - Montreal, QC or Halifax, NS or Waterloo, ON (Hybrid)
The successful candidate will have the opportunity to convert to a permanent position or extend their contract. The hybrid work model is a plus, and there are multiple events for employees to participate in, fostering a good environment and networking opportunities.

Consider joining Bank as a Customer Service Professional within our continuously growing team

As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to Bank’s products. Must have strong interpersonal, customer service and communication skills.

Is it possible to find a career you love with a global organization that supports your continued growth and success? Paid Training starting on Day 1 in a hybrid (both virtually and in office) environment with practical hands-on training along with your colleagues.
• Online learning programs driven to focus your career development at your own pace.
• Career growth and leadership support to achieve your goals.
• Currently working Tuesday to Thursday in the office; OR if you would prefer, full time in the office.
• An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy.

A Hybrid role, or if you wish full time in the office.
• Emphasis on work/life balance, employee recognition and community involvement.
• We support the growth of our business through service excellence and a client-focused approach.
• We pride ourselves on the ability to thrive in an environment of open communication, partnership, and collaboration.
• We demonstrate our competitive advantage by leveraging our global scale, our global capabilities, and our local market focus.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Flexible work policies and strong work-life balance.
• We create opportunities to learn and grow at every stage of your career.
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact

Call center experience
3+ Previous customer service experience in a contact center, retail environment or service industry.
Willing to learn new applications, products and services and stay up to date with knowledge articles.
You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
Call center experience within bank environment or financial institution.

Bachelor's degree

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