IT - Help Desk Technician

6 months ago


Toronto, Canada Cosmetica Laboratories Inc. Full time

Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world At Cosmetica Laboratories, we are committed to growing our internal employees and developing them to become the best version of themselves.

IT Help Desk Technician (Contract)

**Key Accountabilities**:
Helpdesk & Operations
- Responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Help Desk
- Communicating electronically (and in-person) with desktop/laptop users experiencing technical difficulties by troubleshooting and documenting problems
- Ensure suitable and effective end-user training is established and maintained at all locations
- Setting up and deploying IT equipment for new employees
- Addressing and resolving incoming tickets from users regarding hardware, software and network issues

System Administration
- Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365
- Ensure outsourced, hosted and/or managed solution providers adhere to agreed performance standards and policies by providing oversight and controls
- Maintain IT asset inventory for laptops/desktops
- Provide suggestions for improvement based on discoveries made with a view to reducing recurring faults or improving the service provision
- Stay informed on new and emerging trends and technologies

**Skills, Experience and Education Required**:

- Postsecondary education in technology related field
- 1-3 years of relevant work experience
- Proficient in helpdesk ticketing software
- Strong skills in management of Active Directory, Exchange and Office 365
- Proficiency in Microsoft Operating Systems
- Working knowledge of Voice platforms (VoIP, PBX, Contact centres)
- Demonstrated ability and willingness to learn new tools
- Time management skills to handle multiple priorities effectively
- Strong problem-solving and decision-making skills
- Good written and verbal communication skills and able to communicate effectively over various mediums while maintaining IT department’s commitment to customer excellence.
- Excellent work ethic and communicating with colleagues in a clear and professional manner
- Proficient in Microsoft Office suite (Word, Excel and Access)

**Nice to Have(s)**:

- Familiar with relational database management systems including SQL server
- IT Certification e.g., MCSE, MCSA, ITIL, CCNA, etc.


  • Help Desk Technician

    1 month ago


    Toronto, Canada Total Meter Services Inc Full time

    **Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...

  • IT Help Desk

    6 months ago


    Toronto, Canada Pizza Pizza Full time

    **Description**: The Service Desk Technician’s role is to ensure the customers of IT receive prompt attention to their requests for IT service with short term and long term solutions that enable them to accomplish their business tasks. This includes receiving, classifying, prioritizing, documenting, and actively resolving end user requests. Problem...


  • Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...

  • Help Desk Associate

    4 weeks ago


    Toronto, Canada Mirvish Productions Full time

    Position**:Help Desk Associate** Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto. This position reports to the Ticketing Operations &...

  • IT Help Desk

    6 months ago


    Toronto, Canada Mennonite New Life Centre of Toronto Full time

    **Job Posting**:IT Help Desk **Hours**:35 hours per week **Duration**:8 weeks **Remuneration**:$16.55 per hour **About the Organization**: - The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language...


  • Toronto, Canada Movati Athletic (Group) Inc Full time

    Join the Information Technology team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness...


  • Toronto, Canada Civic Village International Full time

    Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives. **Position Overview**:We are seeking a highly motivated and customer-focused Help Desk...

  • Help Desk Technician

    6 months ago


    Toronto, Canada EMR CPR LLC Full time

    Position: HelpDesk Tech NOTE: Must be willing to work onsite Location: Toronto, Canada Schedule: Tuesday - Thursday Job Responsibilities: - End-user hardware and software troubleshooting - Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android - Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf - Monitor and accessory...

  • Help Desk Technician

    6 months ago


    Toronto, Canada EMR CPR LLC Full time

    Position: HelpDesk Tech NOTE: Must be willing to work onsite Location: Toronto, Canada Job Responsibilities: - End-user hardware and software troubleshooting - Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android - Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf - Monitor and accessory deployment/collection - Imaging/Provisioning...

  • Help Desk Technician

    6 months ago


    Toronto, Canada EMR CPR LLC Full time

    Position: HelpDesk Tech NOTE: Must be willing to work onsite Location: Toronto, Canada Schedule: Tuesday - Thursday ; 8:00 am - 4:00 pm Job Responsibilities: - End-user hardware and software troubleshooting - Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android - Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf - Monitor and...

  • Help Desk Support

    6 months ago


    Toronto, Canada Infotek Consulting Services Full time

    Fluent English/Spanish - Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. - Previous Help Desk or Contact Center...

  • Help Desk Support

    6 months ago


    Toronto, Canada Infotek Consulting Services Full time

    Must Haves: **- Fluent English/French - Mandatory (no exceptions) -** - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. Nice to Have - Previous Help Desk or Contact Center...

  • Help Desk Supervisor

    2 months ago


    Toronto, Ontario, Canada York Region District School Board Full time

    Job SummaryThe successful candidate will be responsible for the overall functionality and direction of the Help Desk, ensuring all student and employee requests are dealt with in an efficient and effective manner. They will also support the Board of Governors portal and file sharing needs.Key ResponsibilitiesProvide technical hardware and software support...


  • Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • New Help Desk

    2 months ago


    Toronto, Canada Daily Hive Full time

    Location: Toronto, ONPosted on: Oct 16 **Role**:New Help Desk **Department**: IT **Manager**:CTO **Start Date**: Immediately **Location**: Toronto ZoomerMedia is a dynamic and creative organization where employees have the opportunity to be a part of a truly innovative brand of media development and innovation. We are seeking someone who is passionate...


  • Toronto, Canada Crowe Soberman LLP Full time

    As a public accounting firm, Crowe Soberman LLP is committed to going beyond tax returns and financial statements. With a focus on relationships, we provide exceptional professional service and trusted advice designed to meet the special and on-going needs of our clients. Today, we are ranked as one of the premier chartered accounting firms in Canada. We...

  • Help Desk Technician

    6 months ago


    Toronto, Canada CareRx Corporation Full time

    **About CareRx** CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 92,000 residents in over 1,500 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that...

  • Help Desk Specialist

    4 weeks ago


    Toronto, Ontario, Canada Reliable AOC Inc. Full time

    Job DescriptionWe are seeking a highly motivated Help Desk Specialist to join our team at Reliable AOC Inc. This is a permanent position with the possibility of shift or on-call work.About the RoleThe successful candidate will be responsible for providing technical support to users experiencing difficulties with computer systems, hardware, and software.You...


  • Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

    The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work. Do you have excellent customer service...

  • Help Desk Analyst

    6 months ago


    Toronto, Canada Flexiti Financial Full time

    Salary: **About Us** Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use...