Help Desk Representative
6 months ago
**Who we’re looking for**:
**Help Desk Representative**
**Status**: Permanent Full-Time
**Location**:Work from home in Eastern or Atlantic Canada (EST or AST hours)
**What you’ll do**:
- Assist internal and external customers by troubleshooting in-house software related problems or general business program questions via queue-based phone support system and in person
- Enter support tickets in ticketing software
- Actively participate in achieving the highest level of customer service
- Work on program related projects as advised
- Keep peers and manager informed of trends, significant problems, unexpected delays
- Analyze and resolve problems according to priorities and time frames laid out in the Service user guide, escalating when necessary
- Proactively notify staff of IT system issues, and address incidents and requests within the requirements of WCG’s service standards
**What you bring**:
- Completion of secondary school
- Experience in a customer service, help desk (IT or customer service), call centre or reception field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- Ability to understand technical questions that come in from multiple sources and utilize a knowledge base of resolutions and resource articles to help assist the user
- Strong digital literacy skills and proven ability to navigate within unfamiliar software
- Ability to work outside regular business hours (occasional overtime and statutory holiday coverage)
- Solid understanding of confidentiality and other professional codes of conduct; employment conditional on obtaining a criminal record check and federal Reliability Status security clearance
**What we offer**:
- Competitive salary of $43,825 to $53,028 per year
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
**_ For complete job requirements, see the full Job Description _**_here_**_._**
**Passion and Lived Experience Matter**:
- WCG is strengthened by diversity. We are_ committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
- WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._
WCGIT
-
Help Desk Representative
6 months ago
Toronto, Canada Civic Village International Full timeCivic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives. **Position Overview**:We are seeking a highly motivated and customer-focused Help Desk...
-
Customer Success Specialist
6 months ago
Greater Toronto Area, Canada Help Desk Technology Full time**Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...
-
IT Help Desk
5 months ago
Toronto, Canada Mennonite New Life Centre of Toronto Full time**Job Posting**:IT Help Desk **Hours**:35 hours per week **Duration**:8 weeks **Remuneration**:$16.55 per hour **About the Organization**: - The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language...
-
Help Desk Technician
4 weeks ago
Toronto, Canada Total Meter Services Inc Full time**Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...
-
Help Desk Support
5 months ago
Toronto, Canada Infotek Consulting Services Full timeMust Haves: **- Fluent English/French - Mandatory (no exceptions) -** - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. Nice to Have - Previous Help Desk or Contact Center...
-
Help Desk Support
6 months ago
Toronto, Canada Infotek Consulting Services Full timeFluent English/Spanish - Mandatory (no exceptions, bilingual and fluency in both required) - 1-2 Years Customer Service Experience - 1-3 years of browser troubleshooting practices - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software. - Previous Help Desk or Contact Center...
-
Help Desk Supervisor
1 month ago
Toronto, Ontario, Canada York Region District School Board Full timeJob SummaryThe successful candidate will be responsible for the overall functionality and direction of the Help Desk, ensuring all student and employee requests are dealt with in an efficient and effective manner. They will also support the Board of Governors portal and file sharing needs.Key ResponsibilitiesProvide technical hardware and software support...
-
Help Desk Associate
1 week ago
Toronto, Canada Mirvish Productions Full timePosition**:Help Desk Associate** Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto. This position reports to the Ticketing Operations &...
-
Help Desk Specialist
4 weeks ago
Toronto, Ontario, Canada Infiniti Downtown Full timeAbout the Role:We are seeking a talented and detail-oriented individual to join our Help Desk team as a Help Desk Specialist. As a Help Desk Specialist, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone,...
-
Help Desk Administrator
5 months ago
Toronto, Canada Crowe Soberman LLP Full timeAs a public accounting firm, Crowe Soberman LLP is committed to going beyond tax returns and financial statements. With a focus on relationships, we provide exceptional professional service and trusted advice designed to meet the special and on-going needs of our clients. Today, we are ranked as one of the premier chartered accounting firms in Canada. We...
-
New Help Desk
2 months ago
Toronto, Canada Daily Hive Full timeLocation: Toronto, ONPosted on: Oct 16 **Role**:New Help Desk **Department**: IT **Manager**:CTO **Start Date**: Immediately **Location**: Toronto ZoomerMedia is a dynamic and creative organization where employees have the opportunity to be a part of a truly innovative brand of media development and innovation. We are seeking someone who is passionate...
-
Help Desk Technician
6 months ago
Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time**Why join our team?** - Hybrid work opportunity (50% remote work available for this position) - Participation in one of Canada’s Top Ten public sector pension plans, HOOPP, offering a defined benefit plan with Holland Bloorview contributing $1.26 for every dollar contributed by employee. - Competitive benefits package including 3 weeks’ paid vacation to...
-
Help Desk Specialist
2 weeks ago
Toronto, Ontario, Canada Reliable AOC Inc. Full timeJob DescriptionWe are seeking a highly motivated Help Desk Specialist to join our team at Reliable AOC Inc. This is a permanent position with the possibility of shift or on-call work.About the RoleThe successful candidate will be responsible for providing technical support to users experiencing difficulties with computer systems, hardware, and software.You...
-
Help Desk Support Specialist
1 month ago
Toronto, Ontario, Canada beBee Professionals Full time**Job Title:** Help Desk Support Technician**Job Summary:** We are seeking a skilled Help Desk Support Technician to join our team at beBee Professionals in Toronto. The successful candidate will provide technical assistance and support related to computer systems, hardware, or software.**Responsibilities:**Provide technical support and assistance to...
-
Help Desk Analyst
6 months ago
Toronto, Canada Flexiti Financial Full timeSalary: **About Us** Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use...
-
IT - Help Desk Technician
6 months ago
Toronto, Canada Cosmetica Laboratories Inc. Full timeCosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed...
-
Investment Representative
4 months ago
Toronto, Canada Questrade Financial Group Full timeInvestment Representative (IR) / Trade Desk Representative (hybrid) 5700 Yonge St, North York, ON M2M 4K2, Canada Req #2848 Wednesday, August 14, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At...
-
Investment Representative
6 months ago
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...
-
Help Desk Training Support Specialist
6 months ago
Toronto, Canada Bishop Strachan School Full time**Help Desk Training Support Specialist** **Contract - 14 Months** On-Site - The Bishop Strachan School “BSS” has been a leader in girls’ education since 1867. We help talented girls become fearless women who are able to navigate the world with intellectual curiosity, agility, and compassion. We teach them to find purpose, feel confident, and speak...
-
Help Desk Associate
6 months ago
Toronto, Canada Demant Full timeWhat You Will Do: - Reporting to the IT Director, the Help Desk Associate is responsible for providing a high level of IT service and support for the Company's employees, coordinate the IT helpdesk for internal users ( IT support) within the organization, and to ensure that the role is in compliance with the Company's high standards of performance for...