Front Desk Agent

4 months ago


Niagara Falls, Canada Quality Hotel Fallsview Cascade Full time

**Why Choose the Quality Hotel Fallsview Cascade?**
- Working in the heart of the Niagara Falls tourist district - right across from the new casino and OLG Stage
- Opportunity to work in a high-energy and fast paced workplace where you can feel like you are part of a winning team.

**Responsibilities**:

- Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
- Adheres to proper credit and cash handling policies and procedures.
- Use of proper telephone etiquette, answering all calls in a timely and professional manner.
- Acts as a host to guests by searching out opportunities to go above and beyond.
- Promote good will by being courteous, friendly, professional, and helpful to guests and co-workers.
- Provide reservation and rate information as required.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day rooms.
- Coordinates guest room maintenance work with the maintenance department.
- Assists the overall hotel operation by performing duties as needed.

**Qualifications**:

- Customer service-related experience, 2 years of Front Desk experience preferred.
- Able to work flexible hours including weekends and holidays.
- Must be able to stand for extended periods of time.
- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal).
- Attention to detail.
- Ability to multi-task and prioritize competing demands.

**Job Types**: Part-time, Permanent, Seasonal

Pay: From $17.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person


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