Night Auditor/front Desk Agent

6 months ago


Niagara Falls, Canada Falls Hotel and Inn Full time

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out procedures, answering inquiries, and ensuring a positive experience for all visitors.

**Responsibilities**:

- Greet guests in a warm and welcoming manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or individual
- Maintain accurate guest records and handle reservations efficiently
- Process payments and maintain cash handling procedures
- Collaborate with other hotel staff to ensure a smooth operation

**Requirements**:

- Previous experience in a front desk or customer service role is preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong multitasking abilities with attention to detail
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Knowledge of hospitality industry practices and standards
- Bilingual skills (English/Spanish) are a plus

We offer competitive pay rates and opportunities for career growth within the hospitality industry. If you have a passion for providing exceptional guest service and enjoy working in a fast-paced environment, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.

**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: 16 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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