Front Desk Agent

5 months ago


Niagara Falls, Canada Niagara Helicopters Limited Full time

Job Title: Front Desk Sales

Department: Operations Reports to: Sales Manager

**Responsibilities/Duties - Front Desk**
- Keep flight records: regular, charters and rescue flight manifests and flight times
- Sell tickets and handle cash and receivables payments
- Enter new reservations in the computer system
- Answer phones, transfer calls and take messages
- Communicate with pilots by radio
- Balance at end of shift - cash (Canadian and U.S. $), commissions, vouchers, debit, credit
- Issue vouchers for invoicing and process credit card payments
- Balance air summary at end of day
- NOTE: This is a two-person job. All of these functions are NOT performed by one person alone.

**Qualifications**:
**Education**

Minimum level of formal education necessary for an individual to successfully perform this job? (PREFERRABLE)

Minimum of High School plus high level of experience OR some College or University

**Experience**

Experience with customer service, cash handling and working with numbers required.

**Training**

Specialized training necessary to perform this job:
Niagara Helicopters specific training provided on the job.

**Skills and Competencies**

Technical: Multi-tasking, computer skills, attention to detail, speak, read and write English, intermediate math skills, handle cash, credit and debit transaction, operate a radio, telephone skills
Behavioural: Customer service, communication, teamwork, problem solving, collaboration.

**Job Types**: Full-time, Permanent

Pay: $17.80 per hour

Expected hours: 35 - 45 per week

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service and Cashier: 1 year (required)

**Language**:

- English Fluently (required)
- any other languages (preferred)

**Location**:

- Niagara Falls, ON (required)

Work Location: In person


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