Front Desk Agent
6 months ago
Job Title: Front Desk Sales
Department: Operations Reports to: Sales Manager
**Responsibilities/Duties - Front Desk**
- Keep flight records: regular, charters and rescue flight manifests and flight times
- Sell tickets and handle cash and receivables payments
- Enter new reservations in the computer system
- Answer phones, transfer calls and take messages
- Communicate with pilots by radio
- Balance at end of shift - cash (Canadian and U.S. $), commissions, vouchers, debit, credit
- Issue vouchers for invoicing and process credit card payments
- Balance air summary at end of day
- NOTE: This is a two-person job. All of these functions are NOT performed by one person alone.
**Qualifications**:
**Education**
Minimum level of formal education necessary for an individual to successfully perform this job? (PREFERRABLE)
Minimum of High School plus high level of experience OR some College or University
**Experience**
Experience with customer service, cash handling and working with numbers required.
**Training**
Specialized training necessary to perform this job:
Niagara Helicopters specific training provided on the job.
**Skills and Competencies**
Technical: Multi-tasking, computer skills, attention to detail, speak, read and write English, intermediate math skills, handle cash, credit and debit transaction, operate a radio, telephone skills
Behavioural: Customer service, communication, teamwork, problem solving, collaboration.
**Job Types**: Full-time, Permanent
Pay: $17.80 per hour
Expected hours: 35 - 45 per week
**Benefits**:
- On-site parking
- Store discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service and Cashier: 1 year (required)
**Language**:
- English Fluently (required)
- any other languages (preferred)
**Location**:
- Niagara Falls, ON (required)
Work Location: In person
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