Front Desk Agent

5 months ago

Niagara Falls, Canada Ramada Fallsview Full time

The Ramada Niagara Falls/Fallsview is looking for motivated individuals to join our Front Desk Team
- Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service
- Checking
- in and checking-out guests according to Ramada Brand standards
- Registering guests into the computer system
- Verifying reservations, address, and credit card information
- Accepting payment for all guests' accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests
- Issuing keys and controlling safety deposit of the rooms
- Answering guest inquiries in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages, and promotions
- Pre-arrival duties including blocking rooms with respect to special requests
- Clear and concise pass-on communication with all associates coming on to the next shifts.
- Any other duties as assigned by management.

QUALIFICATIONS:

- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Demonstrate professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- Must provide a high standard of customer service.
- Previous Front Desk experience at least 1 year or more is an asset.
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
- Opera PMS knowledge is an asset.

**Salary**: $16.00-$16.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Niagara Falls, ON L2G 3Y3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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